Customer Service & Cross-Sell Specialist (Call Center)

Alliance Bank Malaysia Berhad; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading banking institution in Malaysia is seeking a Customer Service Support representative to handle inquiries and complaints regarding banking products. The role requires working in shifts, including weekends, and involves cross-selling bank services. Ideal candidates will have strong communication skills and a Diploma or equivalent. Fresh graduates are welcome to apply. This is an excellent opportunity to join a dynamic customer service team in Subang Jaya.

Qualifications

• Willing to work in shifts including weekends.
• Experience in cross-selling is an advantage.
• At least 1-2 years in customer service or fresh graduates welcome.
• Fluent in English and Bahasa Malaysia.

Responsibilities

• Handle customers’ enquiries related to banking products.
• Resolve complaints and ensure customer satisfaction.
• Maximize opportunities to up-sell or cross-sell products.
• Document customer interactions accurately.

Skills

Customer service skills

Cross-selling

Communication skills

Computer literate

Education

Diploma or equivalent

Job description

A leading banking institution in Malaysia is seeking a Customer Service Support representative to handle inquiries and complaints regarding banking products. The role requires working in shifts, including weekends, and involves cross-selling bank services. Ideal candidates will have strong communication skills and a Diploma or equivalent. Fresh graduates are welcome to apply. This is an excellent opportunity to join a dynamic customer service team in Subang Jaya.