Customer Service Consultant

PERSOL; George Town; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A growing company in wellness services is seeking a Customer Service Consultant in George Town, Malaysia. This position focuses on engaging new customers, coordinating appointments, and meeting customer turn-up targets. Ideal candidates are energetic, confident, and possess excellent communication skills. The role offers full training, high commission based on appointments, and various employee benefits including annual leave and discounts on treatments. Working hours are flexible with a chance to work from home on Saturdays.

Benefits

Company phone provided

Staff meal (every Mon-Wed)

Free parking

Annual leave and medical leave

Discounts on check-ups and treatments

Leisure area with gym and game room

Qualifications

• No prior experience required; previous communication or sales experience is an advantage.
• Youthful and energetic individuals with excellent communication skills.
• Ability to engage confidently with customers.

Responsibilities

• Contact new customers to arrange appointments for treatments.
• Engage customers through voice and non-voice channels.
• Achieve target KPIs and handle customer inquiries.

Skills

Effective communication

Persuasiveness

Motivation

Job description

Our client is a growing company in the wellness, healthcare, and beauty services industry. Our client is seeking for a Customer Service Consultants to engage new customers, arrange treatment appointments, and support daily operations. This role emphasizes effective communication, appointment coordination, and achieving monthly customer turn-up targets. Ideal for energetic and confident individuals, the position welcomes candidates with or without experience and provides full training.

Job Scope:

Contact new customers to successfully arrange appointment to outlets for treatment.

Contact new customers through both voice and non-voice channels.

To achieve target KPI.

Handle customer inquiries.

Requirements:

No prior experience required, however any experience in communication, sales, or meeting targets will be an added advantage.

Youthful and energetic, motivated, persuasive and excellent communication skills.

Ability to engage confidently with customers.

Candidate must be able to communicate effectively in Mandarin Language.

High commission per customers turn up for their appointment, if achieve KPI commission will increase.

Company Phone provided, Staff meal (every Mon-Wed), Free Parking

Annual leave, Medical leave (panel clinics), Maternity leave, Compassionate leave

Discounts on body check ups, Staff price of our treatments / products, Free treatments quarterly

Leisure & entertainment floor area in office (including gym, game room, nap room, powder room, mini library, etc.)

Working hours: Mon - Sat, 11am - 7pm, Saturdays can WFH.

Salary Basic + Commission: Up to RM 3,000