Customer Service (China & Hong Kong Market)

TalentConsult 2; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for Customer Service Representatives to support the China & Hong Kong market. Candidates should be proficient in Traditional Mandarin and have good communication skills. The role offers rotational shifts, including permanent night shift options, and provides structured training in a supportive working environment. Fresh graduates are encouraged to apply.

Benefits

Stable role with long-term career opportunities

Structured training provided

Supportive working environment

Night shift options available

Qualifications

• Fresh graduates are welcome.
• Willing to work on a rotational shift schedule.
• Basic computer skills required.

Responsibilities

• Handle customer inquiries via phone, email, or live chat.
• Provide accurate information and effective solutions in a timely manner.
• Maintain clear and professional communication with customers.

Skills

Proficient in Traditional Mandarin

Good communication skills

Customer-focused mindset

Education

SPM or above

Job description

Customer Service (China & Hong Kong Market)

• Handle customer inquiries via phone, email, or live chat
• Provide accurate information and effective solutions in a timely manner
• Maintain clear and professional communication with customers
• Escalate complex issues to the relevant team when necessary
• Follow company guidelines and service standards

Job Requirements

• SPM or above (Fresh graduates are welcome)
• Proficient in Traditional Mandarin and English (spoken & written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Willing to work on a rotational shift schedule
• Permanent night shift positions are available
• Good communication skills with a customer-focused mindset
• Basic computer skills and willingness to learn

Why Join Us

• Multiple intakes: January & February
• Stable role with long-term career opportunities
• Structured training provided
• Supportive and professional working environment
• Night shift option for candidates who prefer fixed schedules