Customer Service Backend Processing

The People Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Kuala Lumpur is seeking candidates for a role involving handling customer inquiries through email and live chat. Proficiency in Mandarin and English is preferred to communicate effectively with Mandarin-speaking clients. Responsibilities include responding to inquiries, solving problems, and following up on customer satisfaction. Fresh graduates are welcome, and the role includes a competitive salary, team activities, and other benefits.

Benefits

Monthly Attendance Award

Company annual travel

Annual bonus

Monthly team lunch

Annual salary increase

Qualifications

• Proficiency in Mandarin and English is preferred.
• Able to commit to night shifts.
• Basic sense of customer service is required.

Responsibilities

• Handle customers through email and live chat.
• Respond to customer inquiries promptly.
• Solve problems encountered by communicating with customers.

Skills

Customer service skills

Multi-language typing

Strong communication skills

Fast typing speed

Tools

Excel

Microsoft Office Suite

Google Docs

Job description

The People Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Responsibilities

• Able to handle customers through email and live chat
• Able to type and write in multi-language (such as English and Mandarin preferred)
• Good communication skills and a fast typing speed
• Need to follow up with customers from time to time to achieve overall satisfactory
• Respond to customer inquiries promptly
• Solve problems encountered daily by communicating with customers
• Strong communication and coordination skills, able to handle urgent cases

Requirements

• Able to commit to night shifts
• Proficiency in Mandarin & English preferred as the role requires candidate to deal with Mandarin‑speaking clients
• Looking for Mandarin‑speaking candidates who will be serving Mandarin‑speaking customers
• Have basic sense of customer service
• Fresh graduates are welcome to join
• Proficiency in the use of office software Excel, Microsoft Office Suite and Google Docs

Benefits

• Basic salary: RM3500 - RM4500
• Monthly Attendance Award
• Monthly team activities
• Company annual travel
• Annual company dinner
• Annual bonus
• Annual salary increase
• Including EPF, SOCSO and EIS
• Monthly team lunch