Customer Service Assistant (Supply Chain) (6 months Maternity Cover)

Nihon Pigment; Johor Bahru; On-site; MYR 20,000 - 100,000; Part time

Job summary

A manufacturing company located in Johor Bahru, Malaysia, is seeking a Customer Service Assistant for a 6-month maternity cover. In this role, you will manage sales orders and delivery schedules, ensuring timely dispatch and effective communication with customers. Candidates should have strong time management skills and attention to detail to thrive in a fast-paced environment. The position involves coordinating local deliveries and handling document filing as part of the responsibilities.

Qualifications

• Ability to manage multiple priorities and handle tight schedules.
• Able to complete tasks promptly in a fast-paced environment.
• Meticulous with a keen eye for details.
• Good verbal and written communication skills.

Responsibilities

• Create sales orders and generate delivery orders based on shipment plans.
• Perform sorting of D/O in accordance with the delivery schedule.
• Coordinate booking of deliveries and optimize routes for transportation.
• Manage customer cargo returns and generate credit note requests.
• Organize and maintain digital and physical document filing.

Skills

Time management

Attention to detail

Verbal communication

Written communication

Job description

Customer Service Assistant (Supply Chain) (6 months Maternity Cover)

Create Sales order and generate delivery order (D/O) based on shipment plan (MRF), ensure accuracy of order details and Finished Goods is picked / adhering in First-in-first-out (FIFO) principle

Perform sorting D/O in accordance with delivery schedule

Collate D/O with respective colour chip for each customer delivery and handover D/O and colour chips to storekeeper / drivers

Coordinate the booking of deliveries, ensuring proper scheduling and timely dispatch

Plan and organize local deliveries, optimizing routes and resources for efficient transportation

Coordinate customer cargoes returns, and collate Corrective Action Report (CAR) reports, and generate credit note requests and to obtain superior for approval

Perform digital and physical document filing, e.g systematically arrangement documents for ease of searching and retrieval

Engage in job rotation as required and complete any other assignments assigned by superiors

Undertake task/project assigned to achieve Organisational objectives

Job Requirements:

Ability to successfully manage multiple priorities and handle challenging work demands and tight schedules

Able to complete tasks in a timely manner, in a fast-paced and multi-tasking environment

Meticulous and keen eye for details

Good verbal and written communication skills