Customer Service and Billing Executive

IMC Healthcare Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare service provider in Kuala Lumpur is seeking a skilled Customer Service and Billing Specialist. The ideal candidate will possess a Bachelor's degree and a minimum of 3 years of experience in customer service and billing roles. Responsibilities include managing customer inquiries, overseeing billing processes, maintaining accurate records, and collaborating with various departments to ensure customer satisfaction. The position offers benefits such as annual leave, health insurance, and more.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• Minimum of 3 years of experience in customer service and billing roles.
• Ability to communicate effectively with a diverse customer base.
• Experience managing the full billing cycle.

Responsibilities

• Manage and resolve customer inquiries and complaints ensuring satisfactory resolutions.
• Oversee the billing process including generating invoices and managing accounts receivable.
• Collaborate with other departments to enhance customer satisfaction.

Skills

Customer service skills

Communication skills in English

Communication skills in Bahasa Malaysia

Communication skills in Mandarin

Time management

Adaptability

Problem-solving

Education

Bachelor's degree in a relevant field

Job description

Requirements

• Possess a Bachelor's degree in a relevant field.
• Demonstrate a minimum of 3 years of experience in customer service and billing roles.
• Exhibit excellent communication skills in English, Bahasa Malaysia, and Mandarin, both written and verbal, to effectively interact with diverse customer base.
• Proficiently manage time and prioritize tasks to ensure timely and accurate billing processes.
• Demonstrate adaptability to evolving company policies, procedures, and software systems.
• Collaborate effectively with team members to resolve customer inquiries and billing discrepancies.
• Provide exceptional customer service by actively listening to customer concerns and offering appropriate solutions.
• Resolve conflicts and address customer complaints in a professional and empathetic manner.
• Manage the full billing cycle, including invoice generation, payment processing, and collections.
• Maintain accurate and up-to-date customer records and billing information.
• Prepare and analyze billing reports to identify trends and areas for improvement.
• Ensure compliance with relevant accounting standards and regulations.
• Work Onsite in Kuala Lumpur.

Responsibilities

• Manage and resolve customer inquiries and complaints via phone, email, and in person, ensuring timely and satisfactory resolutions.
• Oversee the billing process, including generating invoices, processing payments, and managing accounts receivable.
• Maintain accurate customer records and billing information in the company's database.
• Collaborate with other departments, such as sales and marketing, to ensure customer satisfaction and resolve any issues.
• Identify and implement process improvements to enhance customer service and billing efficiency.
• Prepare and analyze billing reports to identify trends and discrepancies, and provide recommendations for improvement.
• Handle escalated customer issues and complaints, ensuring a fair and equitable resolution for all parties involved.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO