Customer Service - Airlines (Italian speaker)

Hunters International; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global business services company based in Cyberjaya seeks a bilingual Customer Support Consultant fluent in Italian and English. You'll assist customers through phone, live chat, and email, utilizing company tools to resolve issues and adhere to defined processes. Candidates should hold a Bachelor's degree, have customer service experience, and be proficient in Microsoft Office. This role requires 24-hour rotational shifts, offering a total package up to MYR 10,000.

Qualifications

• Must be able to converse in Italian and English.
• Strong written and verbal communication skills in Italian.
• Preferred 1 year of Customer Service experience in a call center.

Responsibilities

• Assist customers via Italian and English language.
• Use provided tools to resolve customer issues.
• Adhere to company policies and procedures.
• Meet productivity and quality requirements.
• Document activities related to customer problems.

Skills

Italian speaker

Customer Service skills

English communication

Microsoft Office

Education

Bachelor's Degree

Job description

Customer Service - Airlines (Italian speaker)

Our Client is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the world's best brands in over 40 countries.

As a bilingual Customer Support Consultant, you will provide first‑class customer service to clients via phone calls, live chat, and e‑mail.

Responsibilities

• Assist customers via Italian and English language
• Use provided tools and resources to resolve customer issues
• Adhere to client‑defined processes, procedures and company policies
• Meet or exceed minimum requirements for productivity, availability and quality requirements
• Meet pre‑determined targets
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken

Requirements

• Italian speaker able to converse in English
• Italian written and verbal communication skills
• Preferably with 1 year of Customer Service experience in a call center
• Earned a Bachelor's Degree
• Working knowledge of Microsoft Office applications
• Strong Customer Service skills

Working Hours

24 hours rotational shifts | 5 working days in a week

Work Location

Cyberjaya (Fully in Office)

Remuneration

Total Package up to MYR 10,000

Consultant in Charge

Angel Chok | **********@hunters-in.com | 014 612 6048