Customer Service - Airline (German speaker)

Hunters International Sdn Bhd; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global business services company is seeking a bilingual Customer Support Consultant fluent in German and English in Cyberjaya. The role involves delivering high-quality customer service via phone and online channels while meeting defined productivity targets. Preference given to candidates with customer service experience and a Bachelor's degree. The position offers a total package of up to MYR 10,000.

Qualifications

• German speaker able to converse in English.
• Proven written and verbal communication skills in German.
• 1 year of experience in Customer Service preferred.

Responsibilities

• Provide customer service via phone, live chat, and e-mail.
• Resolve customer issues using provided tools and resources.
• Document activities related to customer problems accurately.

Skills

German language proficiency

English language proficiency

Customer Service Skills

Microsoft Office applications knowledge

Education

Bachelor's Degree

Job description

Customer Service - Airline (German speaker)

About the job Customer Service - Airline (German speaker)

Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.
Job Description

As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail. You are also expected to:

Responsibilities

• Assist customers via German and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

• German speaker able to converse in English
• German written and verbal communication skills
• Preferably with 1 year of Customer Service experience in call center
• Earned a Bachelor's Degree
• Working knowledge on Microsoft Office applications
• Strong Customer Service Skills

Working Hours
24 hours rotational shifts | 5 working days in a week

Work Location
Cyberjaya (Fully in Office)

Remuneration
Total Package up to MYR 10,000

Consultant in Charge
Angel Chok | [e-mail] | 014 612 6048