Customer Service Agent (Macau) - Open to Fresh Graduates

Talent Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality recruitment agency is seeking a Customer Service Agent in Macau. Ideal candidates will have hotel experience or be recent graduates in related fields. The role involves high-quality customer service handling various inquiries in Mandarin, Cantonese, and English. Shift work is required.

Qualifications

• At least 1-year hotel working experience in reservations or front desk.
• Fresh graduates from related fields are encouraged to apply.
• Able to accept shift duties including overnight shifts.

Responsibilities

• Provide high-quality customer service through calls and emails.
• Assist guests with reservations and promotions.
• Resolve customer complaints efficiently.

Skills

Customer service

Communication

Problem-solving

Time management

Education

Hotel, travel and tourism related degree

Job description

Customer Service Agent (Macau) - Open to Fresh Graduates

Job Openings Customer Service Agent (Macau) - Open to Fresh Graduates

About the job Customer Service Agent (Macau) - Open to Fresh Graduates

Customer Service Agent (Call Centre) Based in Macau, China

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Company Background

We are representing our client who is a leadingdeveloper, owner and operator of integrated resort facilities in Asia and Europe. As they continue to expand, they are seeking forCustomer Service Agentto be based inMacau.

Job Requirements:

• Provide high-quality customer service by handling inbound and outbound calls, emails, and live chat inquiries
• Assist guests with reservations, room bookings, promotions, and general inquiries about company's offerings
• Ensure accurate information is provided while maintaining a professional and courteous manner
• Address customer complaints or concerns efficiently, escalating cases when necessary to ensure guest satisfaction
• Work closely with internal departments to resolve booking issues, special requests, and other customer-related matters

Skills & Qualification:

• Candidate with at least1-year hotel working experience in room reservation, telephone operator or front desk in 5-star hotel(s) will be preferred
• Fresh graduate candidates from faculty of hotel, travel and tourism related field are encouraged to apply
• Able to accept shift duties including overnight shifts
• Language: Mandarin, Cantonese & English (Spoken & Written)

Qualified and interested candidates may apply online or email your updated resume to:[e-mail]/[e-mail]

Only shortlisted candidates will be notified.