Customer Service Advisor (Night Shift)

Frasers Group Asia; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Malaysia is seeking a Customer Care representative to provide exceptional service to customers across all communication channels. The role requires excellent verbal and written skills, the ability to work under pressure, and a commitment to team collaboration. Fresh graduates are welcome to apply, and full-time office work is mandatory. Successful candidates will have a Diploma or Degree in relevant fields and be able to work night shifts, weekends, and public holidays.

Qualifications

• Fresh graduates are encouraged to apply.
• 1 year of experience in customer service or call center required.
• Ability to work under pressure and pay attention to detail.

Responsibilities

• Provide excellent Customer Care to Frasers Group customers.
• Log and resolve customer contacts and issues professionally.
• Take ownership of customer contacts and complaints.

Skills

Excellent written communication

Verbal communication skills

Customer service skills

PC literacy

Ability to multitask

Problem-solving skills

Teamwork

Education

Diploma or Degree in relevant fields

Job description

Responsibilities

Provide excellent and personable Customer Care to Frasers Group customers through all available channels.

Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customer’s needs.

Log, record and resolve customer contacts and issues in an efficient and professional manner across all functions within Frasers Group.

Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other Frasers Group functions to reach best resolutions and through that actively promote best practice.

Take action on customer feedback to recover potentially lost customers and/or resolve concerns.

Any other assignments as directed by immediate superior as and when required.

Requirements

• Able to work on night shift during weekday, weekend and public holiday.
• Able to work full time in office (Bandar Sunway), based in Malaysia.
• Candidate must possess at least a Diploma or Degree in Advertising/Media,Business Studies/Administration, Mass Communications, E-commerce or equivalent.
• Fresh graduate are encouraged to apply.
• 1 year experienced in customer service or call centre.
• Excellent written, verbal and presentation skills.
• Committed to the delivery of an exceptional level of customer service.
• Excellent PC literacy and a working knowledge of Microsoft packages.
• Ability to work well under pressure and multitask.
• Ability to pay close attention to detail and not scared to challenge the norm and think outside the box.
• Natural ability to work independently within an established team.
• Show respect to others in a positive manner and build strong working relationships.
• Strong team player and role model, capable of gaining trust from your team and peers.
• Enthusiastic, positive, resourceful, and resilient.