Customer Service

Neo Livin; Selangor; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A dynamic e-commerce company in Selangor, Malaysia, is looking for a Customer Service Representative. This role involves providing exceptional support to customers, resolving inquiries, and managing orders. Candidates should have strong communication skills and be adaptable. The company offers a competitive salary, a positive work environment, and opportunities for growth, with a flexible work schedule of 4 days on-site and 1 day work from home.

Benefits

Competitive salary and benefits package

Positive working environment

Opportunities for career growth

Flexible work schedule

Qualifications

• Friendly and empathetic with a customer-first mindset.
• Excellent verbal and written communication skills in English.
• Adaptable to a fast-paced environment and capable of handling changing priorities.

Responsibilities

• Respond to customer inquiries via email, live chat, and social media.
• Monitor customer orders and provide updates.
• Collect and document customer feedback to improve the shopping experience.

Skills

Proficiency with computer systems

Excellent communication skills

Problem-solving abilities

Ability to multitask

Education

Minimum qualification of SPM or equivalent

Tools

Microsoft Office Suite

Customer service tools

Job description

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line “Customer Service Application – [Your Name].”

Join us at Neo Livin and help revolutionize the furniture shopping experience!