Customer Service

Meishang Cosmetics Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading cosmetics company seeks a customer support representative in Petaling Jaya, Selangor. In this role, you will manage calls, chats, and emails, providing accurate product information and solutions to customer queries. Proficiency in Malay and English is required, along with strong problem-solving skills. Join a dedicated team to help enhance customer satisfaction and address their needs effectively.

Qualifications

• Proficiency in Malay and English.
• Strong customer service skills.

Responsibilities

• Manage incoming customer calls, chats, or emails.
• Provide accurate information about company products and services.
• Identify customer needs and provide solutions.
• Recognise escalating issues and coordinate with the supervisor.

Job description

This job is all about helping customers by answering their calls, chats, or emails. You might like this job because you get to solve problems, share info about products, and work with a team to tackle tougher issues.

• Managing incoming customer calls, chats, or emails-
• Providing accurate information about company products and services.
• Identifying customer needs and providing solutions based on company standard operating procedures.
• Recognising escalating issues and coordinating with the supervisor.

Job Requirements

• Requirement with Malay and English with proficiency