Customer Service

Elite Transform Team; Muar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic customer service provider in Medini, Johor, seeks a Customer Service Representative to enhance client interactions. In this full-time role, you will respond to inquiries and resolve issues through various channels, emphasizing customer satisfaction and process improvements. Ideal candidates should have prior customer service experience and excellent communication skills. Join us for a positive work environment and competitive benefits including medical coverage, paid time off, and opportunities for career advancement.

Benefits

Comprehensive medical and dental coverage

Generous paid time off

Professional development opportunities

Team-building activities

Flexible work arrangements

Qualifications

• Previous experience in a customer service or call centre role, preferably in the service industry.
• Strong problem-solving and critical thinking skills.
• Proficiency in using computer systems to manage customer interactions.

Responsibilities

• Responding to customer inquiries via multiple channels.
• Actively listening to customers to provide tailored solutions.
• Maintaining accurate records of customer interactions.

Skills

Customer service experience

Excellent communication

Problem-solving skills

Adaptability

Job description

Become a key part of the Elite Transform Team as a Customer Service Representative. This full-time position is based in Medini, Johor and will see you playing a vital role in delivering excellent customer service to our valued clients. Whether you thrive in a fast-paced environment or enjoy building meaningful relationships, this varied and challenging role could be the perfect next step in your career.

What you'll be doing

Responding to customer inquiries and resolving issues via phone, email, and other communication channels.

Actively listening to customers, understanding their needs, and providing tailored solutions.

Maintaining accurate records and documentation of customer interactions.

Identifying opportunities to improve customer satisfaction and process efficiencies.

Collaborating with cross-functional teams to ensure a seamless customer experience.

Adhering to company policies, procedures, and service level agreements.

What we're looking for

Previous experience in a customer service or call centre role, preferably within the service industry.

Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support.

Strong problem-solving and critical thinking skills to quickly identify and resolve customer issues.

Adaptability and the ability to thrive in a fast-paced, dynamic environment.

Proficiency in using computer systems and technology to effectively manage customer interactions.

What we offer

At Elite Transform Team, we are committed to creating a positive and inclusive work environment where our employees can thrive. We offer a range of competitive benefits, including:

• Comprehensive medical and dental coverage
• Generous paid time off and holiday leave
• Opportunities for professional development and career advancement
• Team-building activities and social events to foster a strong company culture
• Flexible work arrangements to support work-life balance

About us

Elite Transform Team is a leading provider of innovative customer service solutions. Our mission is to empower our clients to deliver exceptional experiences that drive customer loyalty and business growth. With a talented team of dedicated professionals, we are committed to pushing the boundaries of what's possible in the call centre and customer service industry.

If you're ready to join a dynamic and purpose-driven team, apply now to become our next Customer Service Representative.

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