Customer Service

ME BEAUTY & HEALTH SOLUTION; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service-focused company in Malaysia is looking for Customer Service personnel to provide prompt and friendly support. You will be responsible for handling customer inquiries, resolving complaints, and maintaining customer satisfaction. Ideal candidates should have a diploma or SPM and possess good communication skills. Experience in customer service is advantageous. This role emphasizes professionalism and appropriate handling of customer interactions.

Qualifications

• Strong communication and rapport-building skills essential.
• Experience in customer service is a plus.
• Ability to remain calm under pressure.

Responsibilities

• Respond to customer inquiries via multiple communication channels.
• Provide information about products and services.
• Resolve customer complaints professionally.
• Maintain records of customer interactions.

Skills

Good communication skills

Interpersonal skills

Calm customer handling

Basic computer skills

Education

SPM / Diploma in any field

Job description

The Customer Service personnel is responsible for ensuring customers receive prompt, friendly, and professional support. The role involves handling inquiries, resolving issues, and maintaining a high level of customer satisfaction.

Key Responsibilities

• Attend to customer inquiries via phone, message, or in person.
• Provide accurate information about products or services.
• Handle complaints professionally and offer effective solutions.
• Maintain records of customer interactions and follow-up status.
• Assist with administrative tasks and coordination when required.
• Ensure a positive customer experience with every interaction.

Requirements

• SPM / Diploma in any field.
• Good communication and interpersonal skills.
• Able to handle customers calmly and professionally.
• Basic computer skills.
• Prior customer service experience is an advantage.