Customer Service

PUMP FITNESS HOLDINGS SDN BHD; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading fitness and wellness company in George Town is seeking a Customer Sales Service professional to provide exceptional support to customers. In this full-time role, you will be responsible for responding to inquiries, troubleshooting issues, and ensuring a seamless fitness journey for our customers. The ideal candidate should have at least one year of experience in customer service or sales, with strong communication, problem-solving skills, and a passion for fitness. Competitive salary and benefits, including a free gym membership, are offered.

Benefits

Free gym membership

Career development opportunities

Comprehensive group insurance

Dynamic team culture

Qualifications

• At least 1 year of experience in customer service or sales.
• Proficient in using customer service software and CRM tools.
• Passion for health and fitness.

Responsibilities

• Responding to customer enquiries via phone, email, and chat.
• Cold calling and payment collection.
• Troubleshooting customer issues.
• Providing feedback to management.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Strong interpersonal skills

Adaptability

Tools

Customer service software

CRM tools

Job description

Join our growing team as a Customer Sales Service professional at PUMP FITNESS HOLDINGS SDN BHD'. In this full-time role based in Kuala Lumpur, you will be the first point of contact for our customers, providing exceptional service and support to ensure their fitness journey with us is seamless and enjoyable.

What you'll be doing

Responding to customer enquiries and complaints via phone,F2F, email, and chat in a timely and professional manner

Cold Calling, Payment Collection and Broadcasting, making appointment

Troubleshooting any issues and providing effective solutions

Providing feedback to management on customer pain points and improvement opportunities

Continuously learning about our products and services to provide accurate and up-to-date information to customers

Contributing to a positive and collaborative team environment

What we're looking for

At least 1 year of experience in a customer service or sales experience, preferably in the fitness or hospitality industry

Excellent communication and interpersonal skills with the ability to adapt your style to different customer needs

Strong problem-solving and critical thinking skills to handle a variety of customer inquiries

Proficient in using customer service software and CRM tools

Passion for health, fitness, and providing exceptional customer experiences

A team player with a positive and friendly attitude

What we offer

At PUMP FITNESS HOLDINGS SDN BHD', we are committed to creating a positive and supportive work environment for our employees. In addition to a competitive salary, you will enjoy:

Free gym membership and fitness classes

Opportunities for career development and advancement

Comprehensive group insurance and wellness benefits

A collaborative and dynamic team culture

About us

PUMP FITNESS HOLDINGS SDN BHD' is a leading fitness and wellness company that operates a network of state-of-the-art gyms across Kuala Lumpur. Our mission is to inspire and empower individuals to lead healthier and more active lifestyles. With a focus on innovation, customer experience, and community engagement, we are committed to being the premier fitness destination in the city.

Apply now to join our team and be part of our exciting journey!

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