Customer Relations & Support Specialist

Padini; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Malaysia seeks a Customer Service Representative to manage customer feedback and enhance membership programs. The ideal candidate should possess strong interpersonal skills and be fluent in Bahasa Malaysia, English, and Mandarin, with 1-2 years of relevant experience. The role offers a competitive salary, annual leaves, and opportunities for career development, ensuring a high level of customer satisfaction and efficient service delivery.

Benefits

Competitive Salary

Performance Bonus

Annual Leave

Outpatient Medical Coverage

Insurance Coverage (GHS, GPA and GTL)

Career Development Opportunity

Staff Purchase Discount

Semi Flexible working schedule

Qualifications

• Minimum SPM/Diploma/equivalent in any related field.
• Possess at least 1-2 years of working experience in customer service.
• Candidates fluent in Mandarin preferred for client interactions.

Responsibilities

• Handle customer feedback via phone, email, and other platforms.
• Liaise with merchants to enhance membership programs.
• Develop customer care policies for high satisfaction.
• Resolve complex customer issues effectively.
• Support customer service projects and initiatives.
• Provide necessary tools for efficient service delivery.
• Prepare vouchers accurately and timely.
• Complete daily tasks consistently and on time.

Skills

Good interpersonal skills

Fluency in Bahasa Malaysia

Fluency in English

Fluency in Mandarin

Computer literate

Education

Minimum SPM/Diploma/equivalent

Job description

A leading retail company in Malaysia seeks a Customer Service Representative to manage customer feedback and enhance membership programs. The ideal candidate should possess strong interpersonal skills and be fluent in Bahasa Malaysia, English, and Mandarin, with 1-2 years of relevant experience. The role offers a competitive salary, annual leaves, and opportunities for career development, ensuring a high level of customer satisfaction and efficient service delivery.