Customer Relations Officer (CRO, Cinema Crew, Penang)

TGV Cinemas Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading cinema chain is looking for a Customer Relations Officer in Penang. In this role, you will ensure guests enjoy their cinema experience by providing assistance, managing queries, and promoting the cinema on social media. Ideal candidates are friendly, possess good communication skills, and are familiar with social media platforms. This position offers hands-on experience in customer service and cinema operations, with opportunities for growth into full-time roles.

Benefits

Work in a lively, entertainment-focused setting

Gain hands-on experience in customer service

Opportunities for permanent roles

Qualifications

• Possess own transport.
• Customer service experience is a plus.

Responsibilities

• Greet and assist guests with tickets, seating, and directions.
• Ensure the cinema is clean, safe, and comfortable.
• Share updates, promotions, and fun content on TGV’s platforms.
• Record customer feedback and report issues.

Skills

Friendly and good at talking to people

Able to solve problems calmly

Basic computer and mobile app skills

Familiar with social media platforms (Facebook, Instagram, TikTok)

Customer service experience

Job description

Customer Relations Officer (CRO, Cinema Crew, Penang)

As a CRO, you help customers enjoy their time at TGV Cinemas. You answer questions, solve problems, and make sure everything runs smoothly. You also help promote TGV on social media by sharing updates.

Main Responsibilities

Customer Service

• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.

Cinema Operations

• Ensure the cinema is clean, safe, and comfortable.
• Help manage queues and crowd flow during busy times.
• Work with the team to keep things running smoothly.

Social Media & Online Engagement

• Share updates, promotions, and fun content on TGV’s platforms.
• Help monitor online feedback and report issues to the manager.

Feedback & Support

• Record customer feedback and report issues.
• Follow up with customers when needed to ensure satisfaction.

Requirements

Experience

• Possess own transport.
• Customer service experience is a plus.

Skills

• Friendly and good at talking to people.
• Able to solve problems calmly.
• Basic computer and mobile app skills.
• Familiar with social media platforms (Facebook, Instagram, TikTok).
• Willing to work shifts, weekends, and public holidays.

Why TGV?

• Work in a lively, entertainment-focused setting with a friendly team and movie-loving customers.
• Gain hands-on experience in customer service, social media engagement, and cinema operations – great for your resume!
• Part-time today, full-time tomorrow! Many of our team members grow into permanent roles.
• Use your creativity to engage with customers online and help promote the TGV experience.
• Help create memorable experiences for guests – from blockbuster premieres to themed events.