Customer Relations Management Executive

FunnelEvo Group; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A customer-focused company in Petaling Jaya seeks a Customer Relationship Management (CRM) Executive to manage interactions with customers, resolve complaints, and enhance satisfaction. The ideal candidate will analyze customer behaviors and ensure effective communication, while personalizing customer approaches for better engagement. Offer includes competitive compensation and opportunities for growth.

Responsibilities

• Resolve customer complaints by investigating problems, developing solutions.
• Maintain good relationships with customers.
• Analyze customer behavior to improve strategies.

Job description

Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Make sure customers get all the information about the program.
• Maintain good relationships with customers.
• Get the feedback from customers to ensure they are satisfied with the service.
• Analyze customer behavior and measure their impact on business outcomes to update strategies.
• Maintain smooth communication with customers and promptly reply to their queries.
• Respond to and resolve customer complaints quickly and efficiently.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
• Understand previous customer attitudes to better engage current customers.
• Identify new and more cost-efficient communication channels with customers.
• Identify the most efficient customer interaction approaches & prioritize them accordingly.
• Keep customers updated about the latest collections & special offers in order to increase sales.