Customer Relations Executive

Peringgit Sri Motor; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dealership service center in Klang City is seeking a dedicated customer service representative. Responsibilities include conducting service reminders to customers, coordinating appointment bookings, and addressing customer concerns. Ideal candidates should have at least a SPM certification and possess excellent telephony, communication, and interpersonal skills. This role emphasizes customer satisfaction and interaction, making it crucial for candidates to be customer service oriented and skilled in Microsoft Office.

Qualifications

• Candidate must possess at least a SPM certification or equivalent.
• Added advantage if possess working experience in similar industry.
• Customer service oriented and believes that 'customers come first'.

Responsibilities

• Conduct service reminders to customers through SMS and calls.
• Coordinate and record customer appointment bookings.
• Ensure compliance to customer data utilization by dealer management.

Skills

Excellent Telephony Communication

Interpersonal Skills

Customer Service Oriented

Problem Solving

Education

SPM certification or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

3mo ago , from Peringgit Sri Motor Sdn Bhd

Responsibilities

• Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
• Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
• Handle customer’s concern, analyse root cause and take improvement activities
• Ensure all customers’ voice is promptly reported to dealer management
• Ensure customer database is updated in timely manner and protected at all times through constant monitoring
• Ensure compliance to customer data utilization by dealer management and Honda Malaysia
• Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
• Perform cashier job if necessary

Qualifications

• Candidate must possess at least a SPM certification or equivalent
• Added advantage if possess working experience in similar industry
• Excellent Telephony, Communication and Interpersonal skills
• Strong Language Skills
• Customer Service Oriented and believes that “customers come first”
• Competent in Microsoft Office (Word, Excel, Power Point)
• Independent, high commitment, self-motivated and good at problem solving

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