Customer Relation Officer - Telesales

Singapore Telecommunications; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Relation Officer in Malacca City. You will handle sales enquiries, cross-sell products, and build customer relationships through various interactions. The ideal candidate is passionate about sales, has strong customer orientation, and possesses excellent communication skills. This role requires a diploma or degree in Business and at least one year of experience in a contact centre environment. Apply now for career growth opportunities.

Qualifications

• Minimum 1 year working experience in contact centre environment.
• Proficiency in English; Mandarin is an advantage.
• Strong verbal, technological, and written communication skills.

Responsibilities

• Handle sales enquiries and perform cross-selling to meet customer needs.
• Build strong relationships with customers through various interactions.
• Keep updated with product details and sales processes.

Skills

Sales orientation

Customer relationship management

Verbal communication

Written communication

Team collaboration

Time management

Education

Diploma or Degree in Business Studies/Administration

Job description

Be a part of something BIG! As Customer Relation Officer, you are responsible to handle sales enquiries by identifying and perform cross selling to meet customer's need. In addition, you required to recommend the most suitable package to customer by analysing customer profile.

Make an Impact by:

• Passionate about engaging with customer through different interactions - inbound/outbound call or chat/email.
• Build a strong relationship with customer by providing a delightful end-to-end experience & effortless way of acquiring new products & recontracting of existing subscriptions.
• Be a subject matter expert by keeping yourself updated with product details & latest offer information, sales processes & ordering fulfilment.
• Contribute and support the achievement on your individual & team's sales target, call productivity, and customer engagement score.
• Display a collaborative mindset when working with internal & cross functional teams to easily resolve customer's concern & demands.
• Any other duties assigned by the team leader.

Skills for Success:

• Diploma or Degree graduate in Business Studies/Administration.
• Minimum 1yearworking experience in contact centre environment.
• Passionate about sales and with strong customer orientation.
• Proficiency in English. Able to speak in Mandarin would be added advantage.
• Understands the importance of meeting customers’ need as a top priority.
• Has strong verbal, technological and written communication and presentation skills
• Able to work in a dynamic and fast paced sales environment and to meet critical deadlines.
• Good team player with the willingness to share knowledge and ideas
• Flexible in performing shift work and during Public Holiday.

Your Career Growth Starts Here. Apply Now!