Customer Quality Manager [Industrial Machinery]

Randstad; Kuala Selangor; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading player in the Industrial Machinery Manufacturing Industry in Malaysia is seeking a Customer Quality Manager. This role is crucial for ensuring customer satisfaction by managing product quality and addressing complaints. The ideal candidate will have a Bachelor's degree in Engineering, minimum 5 years of quality assurance experience, and proficiency in Mandarin to serve Mandarin-speaking clients. This position involves key responsibilities such as acting as the primary liaison with customers and managing quality performance documentation.

Qualifications

• Minimum of 5 years of experience in quality assurance, with at least 3 years in a customer-facing quality role.
• Proficiency in Mandarin as this role requires to serve Mandarin-speaking clients.

Responsibilities

• Serve as the main point of contact for all customer-related quality issues.
• Lead the investigation and resolution of customer complaints and quality-related returns.
• Regularly communicate product quality performance to customers and senior management.
• Collaborate with procurement and supplier quality teams to resolve issues.
• Support customer-led quality audits and ensure compliance with quality requirements.

Skills

Customer Liaison

Complaint Management

Quality Performance Reporting

Supplier Quality Collaboration

Education

Bachelor's degree in Engineering or a related technical field

Job description

Customer Quality Manager [Industrial Machinery]

We are currently looking for a Customer Quality Manager for a leading player in the Industrial Machinery Manufacturing Industry for their expansion. This company has a legacy of more than 50 years in Malaysia. This position requires your urgent attention.

• Based in Selangor
• Expansion role
• Managing 50 hc

The Customer Quality Manager is the primary liaison between the company's quality department and its customers. This role is crucial for ensuring customer satisfaction by managing product quality, addressing complaints, and communicating quality performance.

Key Responsibilities

• Customer Liaison: Serve as the main point of contact for all customer-related quality issues, acting as the voice of the customer within the organization.
• Complaint Management: Lead the investigation and resolution of customer complaints and quality-related returns. Drive 8D reports or other formal corrective action processes.
• Quality Performance Reporting: Regularly communicate product quality performance, including key metrics and improvement plans, to both customers and internal senior management.
• Supplier Quality: Collaborate with procurement and supplier quality teams to resolve issues with incoming materials that impact product quality or customer satisfaction.
• Audits & Compliance: Support customer-led quality audits and ensure that all products meet customer-specific quality requirements and certifications (e.g., IATF 16949).

Qualifications

• Bachelor's degree in Engineering or a related technical field.
• Minimum of 5 years of experience in quality assurance, with at least 3 years in a customer-facing quality role.
• Proficiency in Mandarin as this role requires to serve a lot of Mandarin-speaking clients.

Skills

No additional skills required.

Education

Bachelor Degree.