Customer Quality Engineer | Ulu Tiram

Hirehub Management Sdn. Bhd.; Ulu Tiram; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-established technology manufacturer is seeking a candidate to monitor product quality at customer production lines and to maintain customer relationships. The role involves verifying defective products, preparing reports, and tracking quality performance. Ideal candidates will possess a diploma in Accounting, be proficient in Microsoft Office, and demonstrate strong communication and teamwork skills. The salary range for this position is RM6k to RM10k.

Qualifications

• Proficiency in MS Office necessary for handling reports and communication.
• Ability to communicate effectively both verbally and in writing.
• Familiarity with production processes is advantageous.

Responsibilities

• Track product quality performance on customer production lines.
• Verify returned defective products and maintain communication with customers.
• Provide feedback on monthly delivery quality performance.

Skills

Proficient in Microsoft Office applications

Strong communication skills

Teamwork skills

Education

Diploma or above, preferably in Accounting or related disciplines

Job description

Company Background

Our client is a well-established technology manufacturer specializing in magnetic solutions and injection molding products. The company offers end-to-end services from design and R&D to mass production, supporting global customers through integrated manufacturing and engineering capabilities.

Job Responsibilities

1. Track and support product quality performance at customer production lines, confirm defective issues identified at customer sites, establish smooth communication channels with customers, and maintain positive customer relationships; understand customer requirements and satisfaction levels and feedback improvement needs internally.
2. Verify customer-side returned or batch-rejected defective products, prepare relevant reports, communicate with customers to maintain good relationships, coordinate the return of confirmed defective products to the company, and track the effectiveness of corrective actions.
3. Confirm monthly delivery quality performance and provide feedback internally; conduct face-to-face communication with customers to understand their expectations, explain internal improvement plans, support and coordinate on-site rework activities for defective products, assist project teams, and track the performance of new projects at customer sites.

Job Requirements

1. Education: Diploma or above, preferably in Accounting or related disciplines.
2. Skills: Proficient in Microsoft Office applications.
3. Language: Clear verbal communication with strong comprehension and expression abilities.
4. Competencies:

• Basic knowledge of production management and production planning.
• Strong communication, coordination, and teamwork skills.
• Basic computer operation skills and office software proficiency.
• Familiarity with production processes and production planning management systems is an advantage.
• Able to adapt to a certain level of overtime work and job-related pressure.

Salary Range: RM6k - RM10k