Customer Quality Engineer (Ref: MS120)

Line Recruits; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing firm in Johor Bahru is looking for a Quality Control Engineer to manage customer complaints and ensure product quality through effective processes. The role requires 2-5 years of experience in manufacturing, preferably with a degree in Mechanical or Production Engineering. Candidates with knowledge of ISO and Six Sigma methodologies will have an advantage. This position offers a dynamic work environment focused on continuous improvement and quality assurance.

Qualifications

• 2-5 years of experience in a manufacturing environment.
• Experience in implementing quality management systems like ISO.
• Sound knowledge of Statistical Process Control (SPC).

Responsibilities

• Respond to customer complaints and validate them.
• Work with engineering on 8D reports for quality issues.
• Participate in Quarterly Business Reviews with customers.

Skills

Customer complaint resolution

Quality analysis and improvement

Knowledge of manufacturing processes

Six Sigma Black Belt

Education

Degree in Mechanical or Production Engineering

Diploma in engineering

Tools

ISO9001 implementation

ISO14001 implementation

ISO/TS16949

Job description

Responsibilities

• Responds to customer complaints.
• Validates the complaint.
• Follows-up with immediate visit if required.
• Provides containment action plan within one working day.
• Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days.
• Closely follows-up with the customer on 8D till customer’s acceptance / closure.
• In the event of customer’s request, to present the 8D report to the customer & if required, together with respective process engineer.
• Updates the complaint details (e.g. root causes, containment action, permanent CA) into Lynx if the complaint is logged into Lynx.
• Participates in Quarterly Business Review (QBR), as hosted by the customer.
• Analyses quality trend of customer complaints, feedback analysis & proposes recommendations for improvement.
• Notifies customer on all major changes to products & processes.
• Is authorized to stop production line to rectify product quality issue.
• Works with the manufacturing plant & interco on technical & quality matters when requested by customers.
• As someone who is also being trained in Internal Quality Auditing, the CQE will participate in Internal Quality Audits, process audits & address all audit findings with respective area / department.

Requirements

• Minimum 2 – 5 years of related experiences in a manufacturing environment.
• Engineering background, preferably with a degree in Mechanical or Production Engineering OR Diploma in engineering with a minimum of 3 years working experiences.
• Experience in implementing ISO9001, ISO14001 and ISO/TS16949 is preferred.
• Experience in TQM implementation is preferred.
• Knowledge of stamping, molding and plating process will be an added advantage.
• Sound knowledge of SPC application is essential and experience in conducting quality audits.
• Trained in Six Sigma Black Belt will be an added advantage.