Customer Quality Engineer: Lead Root Cause & CI

Kalmar Global; Perak; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global engineering firm located in Malaysia is seeking a Customer Quality Engineer responsible for ensuring customer satisfaction through effective quality management. The role involves leading problem-solving efforts, managing quality complaints, and driving continuous improvement processes. Candidates should have at least 5 years of experience in a technical role and a BS/BA in Engineering. This position offers meaningful development opportunities and a collaborative work environment focusing on quality and sustainability.

Benefits

Flexible working conditions

Development opportunities

Focus on sustainability

Qualifications

• 5+ years experience in a technical or quality role, preferably in manufacturing.
• Strong background in root-cause analysis and problem-solving techniques.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the main point of contact for customer quality issues.
• Lead cross-functional teams in problem-solving.
• Ensure product quality meets customer requirements.
• Manage Customer Quality Service Requests and related actions.
• Drive audit processes and internal compliance.

Skills

Customer-centric mindset

Effective communication

Problem-solving

Analytical skills

Education

BS/BA in Engineering or similar technical field

Tools

Minitab

JMP

8D

FMEA

PPAP

SPC

Job description

A global engineering firm located in Malaysia is seeking a Customer Quality Engineer responsible for ensuring customer satisfaction through effective quality management. The role involves leading problem-solving efforts, managing quality complaints, and driving continuous improvement processes. Candidates should have at least 5 years of experience in a technical role and a BS/BA in Engineering. This position offers meaningful development opportunities and a collaborative work environment focusing on quality and sustainability.