Customer Quality Engineer

Jobstreet Malaysia; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading job placement company in Malaysia, located in Penang, is seeking a proactive Quality Assurance Specialist. In this role, you will be responsible for communicating with customers to anticipate quality issues, conducting audits, and implementing continuous improvement strategies. You will also analyze quality metrics, investigate product complaints, and support the Quality Manager in achieving quality objectives. Ideal applicants are detail-oriented with strong problem-solving skills and experience in quality management.

Responsibilities

• Communicate daily with customers to identify potential problems with the quality.
• Continuously review processes for improvement activities.
• Perform process audits and take corrective action.
• Recommend solutions for non-conforming materials.
• Address customer complaints and ensure appropriate information flow.
• Organize customer SQE inspections upon request.
• Analyse and report customer quality metrics.
• Manage self-assessment audits.
• Communicate CIP programs to customers.
• Investigate customer complaints to determine causes.
• Understand engineering and customer documentation.
• Work on continuous improvement planning and monitoring.
• Assist Quality Manager in monitoring quality objectives.

Job description

Responsibilities

• Communicate daily with customer to identify potential problems with the quality before they become serious issues.
• Continuously review process to look for process improvement activities to control customer complaint.
• Perform process audits and take appropriate corrective action / follow up.
• Recommend solutions to non-conforming material through designated channels.
• Act immediately for customer complaint and RMA and ensure information flow related to customer returns to appropriately address design (hardware and software) , manufacturing, packaging and logistics causes.
• Organize customer SQE inspection as customer request.
• Analyse, compile, review and regularly report customer quality metrics such as DPPM and RCCA/CAPA.
• Responsible for Self-Assessment audit Management.
• Ensure appropriate and timely comunications of CIP ( Continuous Improvement Process) programs to the customer support effective and appropriate change management, in accordance with agreed upon customer requirements.
• Conduting investigating into customer complaints about product defects or errors in order to determine the cause of the problem and how to prevent it from happening again by using 8D and others.
• Understand the Engineering and customer drawing/document and train the QC.
• Work out for continuous improvement plan, iplementation and monitoring.
• Assist Quality Manager in monitoring the quality objective (KPI) and analyzing performance.
• Other ad hic job task arranges by Department Manager.