Customer Quality Engineer

Interplex; Parit Buntar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in interconnect solutions in Malaysia is looking for a Quality Engineer to serve as the primary interface with customers regarding quality matters. The role involves managing customer complaints, ensuring compliance with quality standards like ISO, and participating in continuous improvement initiatives. The ideal candidate will have a degree in engineering and 2-5 years of experience in manufacturing quality assurance. Opportunities for career advancement in a collaborative environment are available.

Qualifications

• Minimum 2 to 5 years of experience in mechanical or mechatronics manufacturing Quality Assurance.
• Willingness to travel for customer interactions.
• Strong English communication skills.

Responsibilities

• Act as the main contact for customer quality concerns and issues.
• Monitor and track customer-specific quality KPIs.
• Lead root cause analysis for internal and customer-reported issues.
• Support or lead customer audits and visits.
• Participate in continuous improvement initiatives.

Skills

Communication skills with customers

Proficient in problem-solving tools

Computer literate

Education

Diploma/Degree in Mechanical, Material, Industrial or Mechatronics Engineering

Tools

ISO 9001

IATF 16949

ISO 14001

ISO 45001

Job description

About Company

Interplex is a world-class business dedicated to providing best-fit customized interconnect solutions. We design and manufacture groundbreaking interconnect and mechanical products for a wide range of markets such as Medical and Information & Communications Technology.

Leveraging our extensive technical expertise, vertically integrated manufacturing capabilities and global footprint enable us to quickly and cost-effectively solve complex customer problems. We create value by helping our customers reduce their Total Cost of Ownership by leveraging our unique multi-disciplinary skillset from both electro-mechanical and mechanical disciplines.

Sustainability and innovation are Interplex\'s drivers to develop and produce products responsibly to minimize our environmental footprint and foster our approach in giving back to society. Learn more at www.interplex.com.

Why Join Us

We believe that our employees are our greatest assets. We create opportunities for you to grow your skills and unleash your potential to advance your career. Our dynamic, collaborative, and inclusive culture encourages continuous learning, professional growth, and a sense of purpose. Together, we can make a sustainable contribution while shaping the future. At Interplex, we recognize our inquisitive workforce for challenging conventions and developing transformative solutions. When you immerse yourself in the unconventional, the possibilities are endless. Whether you are starting your career or planning your next move, Interplex offers opportunities to innovate, improve, and create a positive impact while learning new skills and sharing your knowledge within a purpose-driven, sustainable business.

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Job Summary

• The Quality Engineer serves as the primary interface between the manufacturing facility and the customer for all quality-related matters. This role is responsible for ensuring customer satisfaction by addressing quality concerns, managing complaints, driving continuous improvement initiatives, and maintaining compliance with customer-specific requirements. The CQE works cross-functionally with production, engineering, and supply chain teams to prevent and resolve quality issues.

Main Responsibilities

• Customer Interaction & Complaint Management : Act as the main contact for customer quality concerns and issues. Manage and lead the response to customer complaints, including 8D, 5-Why, or other root cause analysis methodologies, Ensure timely and effective communication with customers regarding quality issues and resolutions.
• Quality Assurance & Control : Monitor and track customer-specific quality KPIs (PPM, RMA rate, audit scores, etc.), Ensure all customer quality requirements are understood and implemented throughout the production process. Coordinate containment, corrective, and preventive actions for customer returns and nonconformities.
• Problem Solving & Root Cause Analysis : Lead root cause analysis and implement corrective/preventive actions for internal and customer-reported issues. Use quality tools such as FMEA, Control Plans, SPC, and DOE.
• Audit & Compliance : Support or lead customer audits and visits. Ensure compliance with ISO 9001, IATF 16949, or other relevant industry quality standards.
• Continuous Improvement : Participate in continuous improvement initiatives (e.g., Lean, Six Sigma, PDCA) to enhance product quality and customer satisfaction. Analyze data to identify trends and recommend improvements.
• Documentation & Reporting : Prepare and maintain quality documentation such as MRB, COPQ, PPAP, NPI/APQP, and customer reports. Generate reports for management on customer quality metrics and improvement activities.
• Quality Awareness : To provide training to above mentioned subordinates on QC/QA related functions. To conduct quality related training support to other departments as and when required.
• Management System : To prepare/update ISO 9001, IATF 16949, ISO 14001 and OHSAS 18001/ISO 45001 documents related to QA Department as and when required. To assist QA Manager in implementing and maintaining the QMS & EMS System, ISO 9001, IATF 16949, ISO 14001 and ISO 45001 Management System. To assist QA Manager in liase with certification body/customer for compliance audit / surveillance audit when required.

Qualifications

• Diploma/Degree in Mechanical, Material, Industrial or Mechatronics Engineering.
• Minimum 2 ~ 5 years experience in mechanical or mechatronics manufacturing Quality Assurance for Executive or Senior Executive and Engineer or Senior Engineer.
• Communication skills with customers, Willing to travel, Computer literate and ISO 9001, IATF 16949, ISO 14001 and ISO 45001 knowledge.
• Proficient in problem-solving tools and methodologies (8D, 5-Why, Fishbone, etc.).