Customer Program Manager III

ULTRA CLEAN TECHNOLOGY (MALAYSIA) SDN. BHD.; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading semiconductor manufacturer in Penang is looking for a Customer Program Manager III. The role involves overseeing order management for production, new product introductions, and return material authorizations. Candidates should have over 5 years of experience in the semiconductor industry and strong analytical, organizational, and leadership skills. This position offers a chance to be part of a diverse workplace committed to innovation and customer satisfaction.

Benefits

Diverse workplace

Commitment to equal opportunity employment

Qualifications

• 5+ years’ experience in the semiconductor or similar industry.
• Must be organized and data/fact driven.
• Exceptional analytical skills required.

Responsibilities

• Oversee all order management for production, NPI, and RMA.
• Collaborate with cross-functional teams to meet customer objectives.
• Manage forecasts and ensure timely completion of quotes.

Skills

Analytical skills

Organizational skills

Communication skills

Negotiation skills

Leadership skills

Education

Bachelor’s Degree in technical, business, or financial discipline

Tools

MS Office Suite

SAP

Job description

ULTRA CLEAN TECHNOLOGY (MALAYSIA) SDN. BHD. 3.1 31 reviews · View all jobs

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Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Program Manager III to join us in Malaysia! The Customer Program Manager is responsible for effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re‑configuration) orders. In addition to order management responsibilities, the Customer Program Manager is responsible for commercial responsibilities related to the products/commodity that they manager. Commercial activities include the timely completion of quotes, accounts receivables, claims, and credit memos.

Duties and Responsibilities:

• May be a people manager and have direct reports
• May be a global process center of excellence owner to drive effective use of the identified documented process owner
• Reviews and analyzes processes/programs for opportunities to improve effectiveness and/or efficiencies (a bias will exist to automate everything Account Operations)
• Owns product line/site revenue forecasts relative to hard POs and 26 week forecast
• Drives to have a hard PO for every forecasted order
• Has a copy of every applicable Customer contractual agreement
• Aligns and redlines UCT procedures/process documentation to comply with agreed upon Customer requirements
• Partners with Account Executives to redline Customer contractual agreements to reflect UCT interests
• Is a CFT (Cross Functional Team) Leader, responsible for all Customer or Product Line demand/commercial objectives. Details are:
  • All customer service level Agreements
  • Quality, Delivery, Cost
  • Provide a weekly 12 Month rolling PO/Forecast orders to ensure forecast will be met
  • Customer/product line Profit & Loss statement
  • Comparing quote vs. actual PO price to ensure revenue targets will be met
  • Gross Margin > 18% at a minimum (overall GM% - some product lines at 45%+)
  • Collecting on Customer claims per schedule committed to at 4B
  • Inclusive of stranded materials on revision changes
  • Identifying expedite fees (on inside lead-time orders; pull-ins; drop-ins…..)
  • Coordinating & facilitating Customer business/performance reviews
    • Quarterly reviews
    • Customer meetings – internal & external pre-alignment
  • All customer key process indicators
    • Regular cadence of internal reviews to govern performance
  • Order management to achieve OTD of 98+% to UCT commit & 85+% to Customer need by date
  • Setting of the priorities for the factory – based on Customer order priorities
  • Blocking inside lead-time orders, pull-ins, drop-ins, à align with planning/site GM à negotiate re-slotting with Customer & fees
  • Return Material Authorization management à follows the same rules as “order management”
  • Use the 12 month rolling forecast to provide Capacity / capability planning to ensure on-time delivery goals are met
• Single point of accountability for the performance of the demand and commercial activities for all existing business at the site for that Customer/product line
• Lead a cross-functional team with Order Management, Planning, Purchasing, Engineering, Quality, Operations functions – establish a regular cadence for the team to align on activities needed to meet or exceed goals and objectives
• The CFT Lead will be responsible for both production and NPI orders
• Accountable for the following:

Knowledge, Skills and Abilities:

• Must be organized and data/fact driven. Present business cases using data.
• Exceptional analytical skills.
• Ability to take a business result. Know if it meets goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals
• Attention to detail and exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong influence-management, negotiation, leadership and assertiveness skills.
• Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.

Educational/Certification Requirement:

• Bachelor’s Degree or equivalent in technical, business, or financial discipline.

Experience Requirement:

Work Experience:

• 5+ years’ experience in a semiconductor or similar industry.

Management Experience:

• Senior positions must have at least 5 years’ experience in positions of increasing responsibility

At Ultra Clean Technology, we do not just welcome diversity – we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

Ultra Clean Technology (Malaysia) Sdn Bhd designs and manufactures gas delivery systems that control the high-purity gases used in the processing of semiconductor devices. These gas delivery systems are configured to address the specific needs of the semiconductor capital equipment industry. Through the use of advanced manufacturing methodologies and quality assurance procedures, we produce highly reliable, cost-effective, custom‑designed application‑specific systems. UCT is involved in all stages of design, as a partner in the process of developing a system that fully meets end‑user process specifications. UCT has global sites in the United States, Europe, Philippines, China, Singapore, Taiwan and Korea. We are setting up our Malaysia operations in Penang. Join us in these exciting times as part of the start‑up team!