Customer Program Manager

Celestica; Johor Bahru; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading global company is seeking an experienced professional to manage customer accounts in Johor Bahru, Malaysia. This role involves engaging with clients, ensuring satisfaction, and developing strategic plans to meet business goals. Ideal candidates will have a Bachelor's degree and substantial experience in a relevant field, strong negotiation skills, and the ability to manage multiple projects effectively. The company fosters an inclusive environment and offers competitive compensation.

Qualifications

• Ten to fifteen years of relevant experience.
• Excellent customer contact, negotiation, and problem resolution skills required.
• Ability to manage multiple detailed projects to successful completion under tight deadlines.

Responsibilities

• Coordinates & hosts regular program tracking meetings with customers.
• Manages current & planned programs to achieve revenue targets.
• Collects information related to inventory and customer satisfaction.

Skills

Customer contact

Negotiation

Problem resolution

Interpersonal skills

Presentation skills

Education

Bachelor's degree in related field

Job description

Req ID: 125527

Remote Position: No

Region: Asia

Country: Malaysia

State/Province: Johor

City: Johor Bahru

Detailed Description

Performs tasks such as, but not limited to, the following:

• Coordinates & hosts regular program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.
• With guidance from more experienced team members, manages current & planned programs to achieve planned revenue.
• Develops plans to meet commitments & schedules for customers.
• Develops action plans to correct out-of-plan conditions. Communicates frequently with customers to help ensure satisfaction with the company & the products.
• Solicits performance feedback & communicates information to internal teams & departments. Prepares, distributes & analyzes customer surveys & self-assessments.
• Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.
• Manages customer account profitability. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies.
• Participates in the pricing/bid preparation process & contract development & management.
• Works with cost ENG, FIN & SCM staff to coordinate efforts to analyze costs & price variances.
• Monitors the impact on inventory of order changes & establishes procedures & charges to the customers.
• Provides performance reporting & analysis for monthly OPS Reviews & quarterly Customer Performance Reviews.

Detailed Description 2

• Collects information pertaining to inventory, revenue forecasting, expenses, financial profitability & customer satisfaction.
• Analyzes performance relative to targets.
• Develops & implements plans to address problem areas.
• Supports account planning, strategy development & sales.
• Works with sales, BD, FIN & cust. to understand the customer needs & develop proposals to meet those needs & achieve company objectives.
• Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc.
• Plays a key role in developing account sales strategies & in this capacity works directly with sales & marketing to implement with the customer.
• Responsible for coordinating & managing the activities of a New Products Administrator supporting new products/programs & developing projects.

Knowledge/Skills/Competencies

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price makeup (Value add and Materials).
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Typical Experience

Ten to fifteen years of relevant experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Company Overview

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee-based recruitment services.