Customer Order Planner

VAT GROUP; Batu Kawan; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading vacuum technology firm in Batu Kawan is seeking a Customer Order Planner to manage end-to-end order fulfillment and optimize supply chain processes. The ideal candidate will have a degree and 1-2 years of relevant experience. Key responsibilities include planning production schedules, ensuring timely delivery, and collaborating with cross-functional teams. Strong analytical, communication, and problem-solving skills are essential. The role offers opportunities for career development and a supportive work environment.

Qualifications

• 1-2 years of experience in Planning, Supply Chain, or Business Management.
• Strong analytical and presentation skills.
• Ability to work under pressure and assertiveness.

Responsibilities

• Plan and manage production schedules to meet delivery requirements.
• Responsible for customer order fulfillment within 48 hours.
• Analyze forecast accuracy and communicate with stakeholders.

Skills

Analytical skills

Communication skills

Team collaboration

Problem-solving skills

Organizational skills

Education

Minimum Degree

Tools

MS Office

ERP systems

Job description

Location

Batu Kawan, MY

Employment Type

Permanent

BE GREAT TOGETHER WITH US

Innovation, Efficiency and Ambition:

this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

Role Summary

The Customer Order Planner plays a crucial role in managing end-to-end order fulfillment operations. This includes overseeing inventory optimization, product lead times, and product costing, among other responsibilities. The primary objective is to ensure the timely delivery of the right products at the right cost, all while aligning with organizational revenue goals and meeting customer requirements. This role is integral to optimizing supply chain processes and driving operational efficiency.

Your Responsibilities Include, But Not Limited To

• Plan and manage production schedules to meet customer delivery requirements and best utilize the company’s productive capacity.
• Responsible for customer order fulfilment, confirmation of sales order within 48 hours.
• Driving to meet department KPI (OTDr, OTDc, Factory Output, Revenue, COGS, LT, inventory etc)
• Coordinate production workflow and resources for one or multiplies products, for output optimization with no compromise to quality.
• Planning and prioritizing the business operations to ensure maximum performance and minimum disruption.
• Collaborate with material supply management on flawless materials supply for production used.
• Develop the firm production schedule and communicate to appropriate production leads.
• Maintain data quality and integrity within the tools.
• Plan, regulate and alter assembly schedule according to demand and with established manufacturing sequences and lead times.
• Sales order management inclusive of SO acknowledgement, commitment to customer, rescheduling & cancellation by working with respective team.
• Able to react spontaneously and adjust priorities for specific customer orders.
• Analyse forecast accuracy and capacity requirement and communicate with respective Stakeholders for necessary actions to support business and customer needs.
• Ensure cycle times/demonstrated capacity are accurately reflected in the planning system.
• Cultivate and manage effective communication and working relationship cross-functionally.
• Participate in change control process and make sure transition plan is in place to phase in new parts and phase out obsoleted parts to avoid or minimize impact on scrap cost.
• Ensures an effective supply chain, especially during ramp up / ramp down of business.
• Cooperate with Strategic Purchasing in the development and handover of new product for flawless transition from New Product project to Mass Production project.
• Liaise with the appropriate functional partners throughout the product life cycle.
• Develop and deliver Continuous Improvement Plans, or any other business process/tool improvement project for future state maps.
• Any other duties as assigned by superior/management.

Minimum Qualifications

• Minimum Degree holder with 1-2 years of experience in Planning, Supply Chain and/or Business Management (Fresh graduates can be considered)
• Strong analytical skills coupled with the ability to present results clearly and compellingly
• Strong communication skill & cross function collaboration, ability to communicate with cross-functional team and management level.
• Self-motivator who works effectively in team or independent work environments
• Results and customer orientated team player
• Strong interpersonal skills
• Ability to work under pressure and assertiveness
• Possess a strong working team mind-sets
• Working knowledge of MS Office and ERP systems
• Strong organizational and problem-solving skills

Preferred Qualifications

• ERP System (e.g. PSS, SAP, D365 Microsoft Dynamics)
• Materials Management and Operational Purchasing
• Communication with suppliers and internal stakeholder & interfaces

Equal Opportunity Employer Statement

VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.