Customer Experiences Specialist

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading HR consulting firm in Kuala Selangor is hiring for a customer support role that involves providing 24/7 support through various communication channels. Candidates should have at least a diploma and 2-3 years of experience in the customer service industry. Proficiency in English and Bahasa Malaysia is essential, with additional languages being a plus. Flexible including rotational shifts, the position encourages fresh graduates, promoting a fast-paced and communicative environment.

Qualifications

• 2-3 years of experience in the customer service industry.
• Fluent in English and Bahasa Malaysia.
• Able to communicate results efficiently in a fast-paced environment.

Responsibilities

• Provide customer support through LiveChat and digital channels.
• Monitor company communication channels and respond timely.
• Gather and report feedback from drivers and passengers.

Skills

Verbal communication

Written communication

Customer support

Time management

Education

Diploma in any relevant field

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

Responsibilities

• Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
• Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
• Perform ad-hoc tasks as required by the team to improve overall business such as
• Perform administrative tasks involving driver’s account (credit top-up, changes in
• Support other department campaigns when the need arises.

Requirements

• Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.
• Required language (s) : Bahasa Malaysia, English. (Chinese and Tamil will be an added advantage)
• Applicants should be Malaysian citizens or hold relevant residence status.
• Excellent verbal/written communication skills in both English and Malay languages.
• Ability to communicate results to management and in a fast paced environment.
• Fresh graduates are encouraged to apply.
• Able to start work immediately

Additional Info

• Work Timing: 24/7 rotational shifts (7a