Customer Experience Specialist - Flexible Hours & Growth

Elite Transform Team; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking a Customer Service agent to deliver outstanding support and ensure a positive experience for clients. This full-time role located in Johor involves handling customer inquiries via phone, email, and chat. The ideal candidate should possess strong communication and problem-solving skills and have prior customer service experience. The company offers career advancement opportunities and flexible work arrangements.

Benefits

Opportunities for career advancement

Flexible work arrangements

Team-building activities

Discounts on products and services

Qualifications

• Prior experience in a customer service or call centre role is preferred.
• Ability to work effectively in a fast-paced, high-volume environment.

Responsibilities

• Answering incoming calls and responding to customer inquiries and requests.
• Providing accurate information about products and services.
• Resolving customer issues and concerns efficiently.
• Documenting customer interactions and maintaining records.
• Identifying opportunities to improve customer satisfaction.
• Collaborating with cross-functional teams to enhance customer experience.

Skills

Excellent communication and interpersonal skills

Strong problem-solving skills

Ability to build rapport with customers

Passion for providing exceptional customer service

Tools

Customer service software

Job description

A leading customer service provider in Malaysia is seeking a Customer Service agent to deliver outstanding support and ensure a positive experience for clients. This full-time role located in Johor involves handling customer inquiries via phone, email, and chat. The ideal candidate should possess strong communication and problem-solving skills and have prior customer service experience. The company offers career advancement opportunities and flexible work arrangements.