Customer Experience Specialist

Concentrix; Kuala Lumpur; On-site; MYR 28,000 - 36,000; Full time

Job summary

A global customer service provider is currently seeking an Advisor I, Customer Service in Kuala Lumpur, Malaysia. This role involves interacting with customers through calls and online, providing solutions and ensuring the service delivered meets contractual Key Performance Indicators. Ideal candidates should possess a high school diploma and have a strong customer service orientation. This position offers a dynamic, fast-paced work environment requiring effective communication and problem-solving skills.

Qualifications

• Experience in customer service (3-6 months preferred).
• Ability to work in a fast-paced environment.
• Patience in customer contact situations.

Responsibilities

• Ensure service meets Key Performance Indicators.
• Listen and respond to customer needs and concerns.
• Document customer interactions accurately.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Education

High school diploma

Job description

A global customer service provider is currently seeking an Advisor I, Customer Service in Kuala Lumpur, Malaysia. This role involves interacting with customers through calls and online, providing solutions and ensuring the service delivered meets contractual Key Performance Indicators. Ideal candidates should possess a high school diploma and have a strong customer service orientation. This position offers a dynamic, fast-paced work environment requiring effective communication and problem-solving skills.