Customer Experience Rep

FedEx; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global transportation company is seeking a Customer Support representative in Petaling Jaya. The ideal candidate will manage customer accounts, handle inquiries and complaints, and ensure service recovery. Candidates should possess secondary education or equivalent and have at least one year of customer service experience. Join a reputable firm known for its outstanding service delivery and strong global presence.

Qualifications

• One (1) year of experience in customer service and interaction.
• Ability to handle inquiries and complaints effectively.
• Experience in account creation and onboarding processes.

Responsibilities

• Manage customer accounts and create new accounts.
• Handle inquiries and complaints while ensuring service recovery.
• Track and resolve issues proactively.

Skills

Customer management

Inquiry handling

Complaint handling

Issue resolution

Service recovery

Education

Secondary education or equivalent

Job description

Customer Support Responsibilities

Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Tracking

Education

Secondary education or equivalent

Experience

One (1) years of work experience in customer service and interaction

EEO Statement

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Company Overview

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.