Customer Experience & Digital Services Associate

Great Eastern; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading insurance provider in Malaysia is seeking a customer service professional to enhance service experiences and ensure compliance with operational standards. The role involves attending to customer inquiries and promoting digital service adoption. The ideal candidate should have a tertiary qualification, excellent communication skills, and 1-2 years of customer service experience. Opportunities for career growth and contribution to compliance management are key aspects of this dynamic position.

Qualifications

• Minimum 1-2 years working experience, preferably in customer service.
• Great communication and customer service skills.
• Proficient in Microsoft Office and tech-savvy.

Responsibilities

• Provide one-stop value-added service to customers and agents.
• Attend to new business and customer service inquiries timely.
• Promote excellent service experience through effective updates.

Skills

Communication skills

Customer service skills

Collaboration skills

Proficiency in Microsoft Office

Adaptability

Education

Tertiary qualification in any discipline

Job description

A leading insurance provider in Malaysia is seeking a customer service professional to enhance service experiences and ensure compliance with operational standards. The role involves attending to customer inquiries and promoting digital service adoption. The ideal candidate should have a tertiary qualification, excellent communication skills, and 1-2 years of customer service experience. Opportunities for career growth and contribution to compliance management are key aspects of this dynamic position.