Customer Experience Agent

People Pathfinders; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics solutions provider in Selangor, Malaysia is seeking a Customer Experience Agent to shape customer perceptions and manage the entire customer journey, from schedule enquiry to booking. Ideal candidates will have at least 1 year of experience in freight forwarding and a Bachelor's Degree. Knowledge of shipping logistics and proficiency in Chinese are advantageous. This position requires effective communication with various stakeholders in the shipping process and thorough documentation management.

Qualifications

• At least 1 year of working experience in freight forwarding/NVOCC/liner companies.
• At least 1+ years of experience in ocean export/import operations.
• Good understanding of export/import documentations and procedures.

Responsibilities

• Arranging booking as per requirement.
• Maintaining documentation related to shipping activities.
• Communicate and liaise with importers, exporters, shipping lines and overseas partner through phone and email.

Skills

Communication with importers and exporters

Documentation maintenance

Knowledge of shipping and logistics

Proficiency in Chinese

Education

Bachelor's Degree or equivalent

Job description

Our client is an end-to-end cross-border supply chain and logistics solutions provider, utilizing digital technologies designed for future business. The company offers integrated and configurable logistics solutions through an extensive global network.

As the Customer Experience Agent, you will play a critical role in shaping how customers perceive the company. You will own the customer journey with the company – from schedule enquiry to booking arrangement, from submitting Shipping Instruction to invoice.

Job Responsibilities:

• Arranging booking as per requirement.
• Maintaining documentation related to shipping activities.
• Communicate and liaise with importers, exporters, shipping lines and overseas partner through phone and email.

The Ideal Candidate:

• Bachelor’s Degree or equivalent.
• At least 1 year of working experience in freight forwarding/NVOCC/liner companies.
• At least 1+ years of experience in ocean export/import operations.
• Good understanding of shipping and logistics, and export/import documentations and procedures.
• Experience in handling USA shipments is an added advantage.
• Experience in handling import shipments is an added advantage.
• Proficient in Chinese is an added advantage.

If you are interested in this role, send your application now! Do note that only shortlisted candidates will be notified

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