Customer Experience Advocate & Issue Resolution Specialist

UNIQLO; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail brand is seeking a Customer Service Representative in Petaling Jaya, Malaysia. The ideal candidate will have at least 2 years of experience in a call center or customer service role, excelling in communication and problem-solving skills. You will respond to customer inquiries, ensuring timely resolutions and exceptional service quality. The role demands proficiency in Ms. Office and the ability to adapt to a fast-paced environment while maintaining a proactive approach to customer satisfaction.

Qualifications

• At least 2 years work experience in call center or relevant work experience relating to customer service.
• Highly committed and responsible.
• Exceptional commitment to delivering outstanding customer experiences.

Responsibilities

• Respond to inbound calls, emails, and live chats from customers.
• Handle escalated customer inquiries, complaints, and complex issues.
• Proactive to keep up to date on products, services, and policies.

Skills

Strong communication skills

Detail-oriented

Self-motivated

Ability to work under pressure

Active listening

Tools

Ms. Office (Excel, Word, PowerPoint)

Amazon Workspace

Ms. Outlook

Job description

A leading retail brand is seeking a Customer Service Representative in Petaling Jaya, Malaysia. The ideal candidate will have at least 2 years of experience in a call center or customer service role, excelling in communication and problem-solving skills. You will respond to customer inquiries, ensuring timely resolutions and exceptional service quality. The role demands proficiency in Ms. Office and the ability to adapt to a fast-paced environment while maintaining a proactive approach to customer satisfaction.