Customer Contact Centre Program Lead

RHB Bank; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Business Project Manager for the Customer Contact Centre (CCC). This role involves managing the end-to-end project lifecycle, ensuring compliance with governance standards, and driving technology enhancements. The ideal candidate will coordinate day-to-day system support and act as the key liaison for risk and compliance matters. Candidates should have experience in project management and vendor relations. This position offers competitive opportunities for professional growth.

Qualifications

• Experience in managing end-to-end project cycles effectively.
• Strong understanding of governance in project execution.
• Ability to liaise with vendors and ensure quality service delivery.

Responsibilities

• Manage and coordinate end-to-end project lifecycle for CCC.
• Drive improvements and technology adoption in support functions.
• Ensure compliance with risk and technology governance.

Skills

Project management

Business analysis

Risk and compliance management

Vendor management

Testing processes

Job description

A leading financial institution in Kuala Lumpur is seeking a Business Project Manager for the Customer Contact Centre (CCC). This role involves managing the end-to-end project lifecycle, ensuring compliance with governance standards, and driving technology enhancements. The ideal candidate will coordinate day-to-day system support and act as the key liaison for risk and compliance matters. Candidates should have experience in project management and vendor relations. This position offers competitive opportunities for professional growth.