Customer Care & Support Specialist

Aims Motion Technology; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology solutions company in Penang is seeking a full-time Customer Service Representative to handle customer inquiries and ensure satisfaction. This on-site role involves coordinating with internal departments for order management and providing accurate information. Candidates should have SPM level education, good communication skills, and basic computer proficiency. Fresh graduates are welcome, and experience in customer service is a plus. The company offers benefits including medical allowance and personal development opportunities.

Benefits

Medical allowance & PA insurance

Personal leave

Personal development opportunities

Qualifications

• Fresh graduates are encouraged to apply.
• 1–2 years of customer service experience is a plus.

Responsibilities

• Handle customer inquiries via phone, email, and messaging platforms.
• Issue DO and Invoice for shipment arrangement.
• Provide timely and accurate information to customers.
• Coordinate with internal teams to resolve issues.
• Manage order processing, follow-ups, and after-sales support.
• Maintain good customer relationships and ensure high satisfaction.

Skills

Good communication skills

Basic computer skills (MS Office, email)

Patient and empathetic attitude

Problem-solving skills

Education

SPM level and above

Job description

A technology solutions company in Penang is seeking a full-time Customer Service Representative to handle customer inquiries and ensure satisfaction. This on-site role involves coordinating with internal departments for order management and providing accurate information. Candidates should have SPM level education, good communication skills, and basic computer proficiency. Fresh graduates are welcome, and experience in customer service is a plus. The company offers benefits including medical allowance and personal development opportunities.