Customer care/Service officer ( IMMEDIATE HIRING DECEMBER 2025)

Rock Wing Capital Sdn.Bhd; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A customer service-oriented organization is seeking a compassionate Customer Care / Service Officer in Kuala Lumpur. The role involves handling customer inquiries and resolving issues while providing excellent service and maintaining accurate records. Ideal candidates possess good communication skills in Malay and English, a diploma or equivalent, and a customer-centric mindset. Join us for competitive salaries and opportunities for career advancement in a supportive team environment.

Benefits

Competitive salary

Performance-based incentives

Ongoing training and development

Qualifications

• Empathy and customer service orientation.
• Good attendance record and reliable work ethic.
• Proficiency in using call center tools.

Responsibilities

• Handle inbound and outbound customer interactions.
• Resolve customer issues efficiently and respectfully.
• Maintain accurate records of customer transactions.
• Collaborate with team members to ensure smooth operations.

Skills

Good communication skills in Malay and English

Strong problem-solving abilities

Customer-centric mindset

Ability to work under pressure

Education

Diploma or equivalent

Tools

CRM software

Job description

Customer care/Service officer ( IMMEDIATE HIRING DECEMBER 2025)

Job Title: Customer Care / Service Officer

Company: RWC Sdn. Bhd.

Job Type: Full-time

Job Description

Customer Care / Service Officer

Rock Wing Capital Sdn Bhd

Are you a compassionate, empathetic, and customer-focused individual looking to make a real impact in customer service? Join our team as a Customer Care / Service Officer at RWC Sdn Bhd. We are seeking dedicated professionals who are there when needed and love to serve customers. If you have excellent communication skills and a passion for helping others, this is the perfect role for you.

Key Responsibilities

Customer Interaction – Handle inbound and outbound calls, emails, and WhatsApp/chat inquiries with a friendly and empathetic approach. Provide prompt, accurate responses to customer queries and concerns.

Problem Resolution – Actively listen to customer issues and resolve them efficiently while maintaining a professional and respectful tone.

Product Knowledge – Acquire in-depth knowledge of our products, services, and policies to offer accurate information and assistance to customers.

Service Continuity – Be dependable and proactive in ensuring smooth service delivery whenever customers need support.

Record Keeping – Maintain detailed and accurate records of customer interactions and transactions in our CRM system for reference and compliance purposes.

Quality Assurance – Adhere to established customer care standards and performance benchmarks. Participate in continuous training to enhance communication and negotiation skills.

Team Collaboration – Work closely with colleagues to share knowledge, provide backup support, and maintain smooth operations.

Contract & Compliance Support – Assist in contract signing tasks and provide backup support during compliance-related processes, especially in cases of PV staff shortages.

Schedule Flexibility – Be open to working in shifts, including evenings, weekends, and public holidays, as part of our commitment to uninterrupted customer support.

Qualifications

Diploma or equivalent.

Good communication skills in Malay and English (both verbal and written).

Strong problem-solving and decision-making abilities.

Empathy and a customer-centric mindset.

Ability to work under pressure and meet performance targets.

Good attendance record and reliable work ethic.

Good health record and able to perform duties effectively.

No involvement in offenses or criminal records.

Previous customer service experience preferred but not required.

Proficiency in using CRM software and other call center tools.

Competitive salary and performance-based incentives.

Opportunities for career advancement within the organization.

A supportive team environment with ongoing training and development.

Exposure to compliance-related tasks, contract signing, and broader operational functions.

A professional working environment in a modern office located in the vibrant Bangsar South (KL Gateway Mall), just a 5-minute walk to the University LRT station via a connected bridge.

If you are passionate about customer service and eager to be part of a dynamic, resilient, and supportive team, we encourage you to apply for the position of Customer Care / Service Officer. Join us in delivering outstanding service, ensuring business continuity, and building lasting customer relationships.

Apply today and start your journey with us!

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