Customer Care Officer - Telesales TV Net

Singtel Group; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications company in Malacca City is seeking a Customer Care Officer to drive sales for TV Net products. The role involves conducting outbound calls, achieving sales targets, and maintaining customer records. Candidates must have at least a Diploma in Business Administration and 1 year of experience in telesales. Strong communication, detail-oriented, and customer-focused skills are essential. This position offers an opportunity for career growth in a fast-paced environment.

Qualifications

• Minimum SPM / STPM or Diploma in Business Administration or a related discipline.
• At least 1 year of relevant experience in a contact centre or telesales environment.
• Detail-oriented with the ability to capture accurate and complete information during calls.

Responsibilities

• Conduct outbound calls to promote and sell TV Net products and services.
• Achieve and exceed weekly and monthly sales targets.
• Maintain accurate and up-to-date records of sales activities and customer interactions.

Skills

Customer-focused mindset

Good English proficiency

Interpersonal skills

Detail-oriented

Proficient in MS Office

Education

SPM / STPM or Diploma in Business Administration

Job description

Customer Care Officer - Telesales TV Net

We are looking for a Customer Care Officer who thrives in a fast-paced sales environment and enjoys engaging customers through meaningful conversations. This role is key to driving TV Net growth by converting opportunities into successful sales.

Make an impact by:

• Conductingoutbound calls to promote and sell TV Net products and services
• Achieving and exceeding weekly and monthly sales targets
• Managing daily and weekly call lists while meeting timelines and performance goals
• Building rapport with customers and clearly communicating product value and promotions
• Maintaining accurate and up-to-date records of sales activities and customer interactions
• Adapting quickly to new tools, systems, and processes with a willingness to learn
• Working closely with team members and supporting team operations, including buddy roles, ad-hoc tasks, and assigned projects

Skill for Success:

• Minimum SPM / STPM or Diploma in Business Administration or a related discipline
• At least 1 year of relevant experience in a contact centre or telesales environment
• Strong customer-focused mindset with good English proficiency and interpersonal skills
• Detail-oriented with the ability to capture accurate and complete information during calls
• Proficient in MS Office and able to work independently

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