Customer Care Consultant (CCC)

Mission Consultancy Services; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A renowned customer service firm in Kuala Lumpur is seeking a Customer Care Consultant to provide excellent support to customers. Responsibilities include handling inquiries, managing accounts, and resolving complaints efficiently. Candidates should have strong communication skills and be able to thrive in a fast-paced environment. This role offers competitive salary and benefits, with opportunities for career growth. Join us to make a difference in customer satisfaction.

Benefits

Competitive Salary

Incentives

Health Insurance Coverage

Structured Training Programs

Career Growth Opportunities

Qualifications

• Fresh Graduates (Degree holders) are welcome.
• Diploma holders with a minimum of 6 months experience preferred.
• SPM holders should have at least 2 years of experience.

Responsibilities

• Handle customer inquiries regarding products and services.
• Assist customers with managing their accounts.
• Resolve customer concerns quickly and effectively.

Skills

Excellent communication and interpersonal skills

Strong problem-solving mindset

Ability to handle high-pressure situations

Proficiency in MS Office

Proficiency in CRM software

Education

SPM/Diploma/Degree

Job description

Overview

Are you passionate about delivering top-notch customer service? Do you thrive in a dynamic, fast-paced environment? If so, we invite you to join us as a Customer Care Consultant (CCC) and be part of a high-performing team! As a Customer Care Consultant, you will be the first point of contact for our customers, ensuring that every interaction is handled efficiently, professionally, and with a positive impact.

Responsibilities

• Customer Interaction:
• Handle customer inquiries regarding products and services.
• Provide the best possible solutions based on customer needs.
• Maintain service quality with prompt and professional responses.
• Account & Service Management:
• Assist customers with managing their accounts and services.
• Process requests such as account updates and auto-debit setups.
• Address customer complaints with empathy and ensure timely resolutions.
• Ensure all complaints are handled in compliance with Service Level Agreements (SLA).
• Crisis Management:
• Deliver outstanding service, especially during high-demand periods.
• Resolve customer concerns quickly and effectively.

Requirements

Education: SPM/Diploma/Degree

Experience:

• Fresh Graduates (Degree holders)
• Diploma with a minimum of 6 months of experience
• SPM with a minimum of 2 years of experience

Language Proficiency: Fluent in English and Bahasa Malaysia

Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving mindset
• Ability to handle high-pressure situations while maintaining accuracy
• Proficiency in MS Office and CRM software

Availability:

• Rotational shifts (Monday - Sunday)
• Willing to work on weekends and public holidays

Working Hours: Monday - Sunday (rotational shift, including PH)

• 8am to 5pm
• 9am to 6pm
• 12pm to 9pm
• 10am to 7pm

Mode: Fully Work from Office

Why Join Us?

• Competitive Salary: RM 1,800 during probation, up to RM 2,600 after 5 months confirmation
• Incentives: R&R RM 200
• Health Insurance Coverage
• Structured Training Programs for Skill Development
• Career Growth Opportunities within the Organization

How to Apply?

If you're a dedicated, results-driven individual with a passion for customer service, we would love to hear from you! Submit your application today and take the next step in your career journey!