Customer Business Solutions Specialist

CMA CGM; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global logistics provider in Kuala Lumpur is seeking a professional to implement PRISM Business Solutions. The role involves training staff, addressing technical needs, and collaborating with teams to monitor initiatives. Candidates should have a Bachelor's degree in IT or related fields and relevant experience in global transportation or freight forwarding. Enjoy a dynamic work environment, rewards for hard work, and opportunities for growth as part of a diverse workforce.

Benefits

Reward and recognition culture

Opportunities for professional growth

Qualifications

• Experience in Global Transportation, Freight Forwarding or 4PL (>2 years).
• Practical experience in technical documentation and training end users.
• Knowledge of Workflow Automation and Case Management Systems.

Responsibilities

• Promote PRISM Business Solutions with technical demonstrations.
• Implement technical offers and coordinate with IT.
• Train Control Tower Operations on business solutions tools.

Skills

Understanding of Order Management Systems

Knowledge of EDI/API

Ability to operate in both IT and business environments

Education

Equivalent of a Bachelor’s degree in IT, Supply Chain Management, or Business Management

Tools

SQL

Power Platform

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Customer Business Solutions (CBS) is responsible for implementing and supporting PRISM Business Solutions for assigned customers, ensuring alignment with commercial, operational, and technical requirements.

WHAT ARE YOU GOING TO DO?

• Promote PRISM Business Solutions by delivering tailored demonstrations and addressing technical queries during the tender process, based on thorough analysis of customer needs.
• Implement the technical offer by defining functional requirements for EDI, LINK 4PL, and reporting; coordinating with IT for solution delivery; and leading User Acceptance Testing with Control Tower operations.
• Train Control Tower Operations on the efficient use of business solutions tools, including data quality monitoring and issue resolution. Ensure relevant Work Instructions and documentation are available and updated.
• Collaborate with CLL Technology team and CEVA IT to address technical changes and operational requirements.
• Work with account teams and CI to drive and monitor productivity improvement initiatives.
• Present technical updates to PRISM account management and customers.
• Provide Level 1 support for business solution tools (LINK 4PL, EDI, Reports) and ensure proper support process are in place.

WHAT ARE WE LOOKING FOR?

• Equivalent of a Bachelor’s degree in IT, Supply Chain Management, or Business Management
• Experience in Global Transportation, Freight Forwarding or 4PL (>2 years)
• Understanding of Order Management Systems and Transport Management Systems
• Ability to operate in the business world and the IT world, seamlessly translating between their different languages, policies, processes, and governance structures
• Knowledge of supporting technology topics like EDI/API, SQL, Power Platform, Workflow Automation and Case Management Systems
• Practical experience in technical documentation and training end users.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.