Custom Broker

DHL Freight; Malacca City; On-site; MYR 200,000 - 250,000; Full time

Job summary

A global logistics company seeks a Certified International Specialist in Malacca City, Malaysia. Your role includes managing customs clearance and providing advice across departments to enhance customer satisfaction. The ideal candidate holds a Bachelor's degree and has 3-4 years of experience, showcasing skills in empathy, ingenuity, and relationship building. Join a dynamic team and enjoy a supportive international environment with extensive career benefits.

Benefits

Strong career support

Great culture and colleagues

Multifarious benefit program

Qualifications

• 3–4 years of working experience with a customs broker license.
• Exhibits creativity and resourcefulness.
• Well-developed relationship and networking skills.

Responsibilities

• Portray a professional attitude towards customers.
• Liaise with Customs to resolve disputes.
• Ensure compliance with customs and regulatory agencies.

Skills

Ingenuity

Relationship skills

Empathy

Networking

Education

Bachelor’s degree in a related discipline

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company? A company that pioneered cross‑border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.
• Deal with the Imports Department, Customer Service, Sales, Finance, and Operations.
• Provide the DHL finance department with guidelines in relation to the payment and collection of duties and taxes.
• Assist other departments with technical advice or presentations as required.
• Liaise with Customs to resolve disputes, claims, and queries.
• Ensure that entries are cleared in accordance with Customs compliance agreements.
• Prioritise the clearance flow to achieve the fastest transit time possible.
• Maximise pre‑clearance opportunities in accordance with established service guidelines.
• Ensure clearance authority is held, and clearance is completed in accordance with the owner’s instructions.
• Ensure that correct lodgement declarations are made on behalf of customers, satisfying the legislation set by customs, VAT laws, and other regulatory agencies.
• Maintain accurate and up‑to‑date information in the customer database.

OUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness, and empathy.
• Well‑developed relationship skills and the ability to network with multiple levels of an organization and other business units.
• Typically requires a Bachelor’s degree in a related discipline and/or 3–4 years of working experience with a custom broker license.

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!