Credit Underwriting & Process Specialist

HSBC; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial institution is seeking candidates for a role involving customer account processing and service. The ideal candidate will maintain high-quality standards while managing customer requests efficiently. Applicants should possess a senior high school certificate, good organizational skills, and be fluent in Cantonese, Mandarin, and English. This role offers an opportunity to grow in a fast-paced environment.

Qualifications

• Work experience not essential; aspirations commensurate with the position.
• Able to work and think correctly under pressure.
• Good organisational skills with the ability to prioritise workloads.

Responsibilities

• Process customer accounts and requests following procedures.
• Work closely with line manager to achieve business goals.
• Respond to customer inquiries accurately and efficiently.
• Ensure quality levels are achieved as per standards.

Skills

Ability to speak, read and understand Cantonese

Ability to speak, read and understand Mandarin

Ability to speak, read and understand English

Good organisational skills

Telephonic conversational skills

Education

Senior high school certificate holder (SPM)

Diploma or degree in any discipline

Job description

A leading financial institution is seeking candidates for a role involving customer account processing and service. The ideal candidate will maintain high-quality standards while managing customer requests efficiently. Applicants should possess a senior high school certificate, good organizational skills, and be fluent in Cantonese, Mandarin, and English. This role offers an opportunity to grow in a fast-paced environment.