Credit Controller

The Access Group; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading software provider in Kuala Lumpur is seeking a Credit Controller to manage accounts and foster positive client relationships. The role involves preparing reports, processing cash receipts, and negotiating with third-party agencies. Ideal candidates should have experience in credit control and exceptional communication skills. The company offers a competitive salary, benefits, and a collaborative work environment.

Benefits

25 days leave

Health contribution

Charity days

Qualifications

• Experience in customer experience or dispute resolution.
• Ability to manage accounts effectively.
• Strong negotiation skills.

Responsibilities

• Prepare reports for debtor functions and cash management.
• Process and review daily cash receipts.
• Establish action plans for resolving credit amounts.
• Negotiate with debt collection agencies.
• Prepare statement of claims for liquidators.
• Keep notes on aged invoice collection actions.
• Review processes to reduce debtor days.
• Assist with month-end preparations.

Skills

End-to-end credit control processes

Client service skills

Written and verbal communication

Relationship building

Attention to detail

Data entry

Multi-tasking

Excel and accounting software

Job description

Overview

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you

We’re seeking a Credit Controller with experience in customer experience (CX) or dispute resolution, someone who can skilfully manage accounts while fostering positive client relationships and resolving issues efficiently.

Day-to-day, you will

• Prepare timely reports to assist with debtor functions and cash management including
• Processing and reviewing of daily cash receipts, ensuring all receipts have been allocated and/or tracking and resolution of unallocated receipts
• Establish an action plan to resolve older credit amounts
• Regularly meet and negotiate terms with third party debt collection agencies
• Preparation of statement of claims for liquidators
• Responsible for keeping comprehensive notes for aged invoice collection actions
• Regularly reviewing the process and procedures to reduce debtor days
• Preparing journal entries, credit notes and assisting with month end
• Assisting the broader accounts team

Your skills and experiences might also include

• Previous experience of end-to-end credit control and accounts receivable processes
• Exceptional client service skills
• Strong written and verbal communication skills especially during difficult customer negotiations
• Ability to build relationships with multiple internal and external stakeholders
• Attention to detail, including fast & accurate data entry
• Ability to multi-task
• Advanced computer software skills, including Excel and other accounting packages

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.