Credit Control Coordinator, Business Office

Subang Jaya Medical Centre; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare facility in Subang Jaya is seeking a Credit Control Coordinator to manage accounts receivable and provide financial counselling to self-paying patients. Responsibilities include monitoring collections, resolving customer complaints, and preparing financial reports. The ideal candidate has at least 3 years in the service industry with credit control experience and strong problem-solving skills. This role demands attention to detail and effective communication with patients and corporate clients.

Qualifications

• At least 3 years in the service industry, preferably with credit control management experience.
• Minimum 1 year in a supervisory role.

Responsibilities

• Monitor and follow up collection with self-paying patients.
• Investigate, resolve, and follow up on customer complaints.
• Provide financial counselling to self-paying and corporate patients.
• Report delinquent accounts and recovery updates monthly.

Skills

Customer service experience

Problem-solving abilities

Basic typing skills

Computer literacy

Education

Minimum SPM; Diploma in Business or Accounting preferred

Job description

Credit Control Coordinator, Business Office

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Managing Accounts Receivable – Self-pay / Individual customer(s)

To monitor and follow up collection with self-paying patients with outstanding debts.

To attend to patients and customers including Corporate Companies enquiries on outstanding bills in relates to non-covered items / issues and follow up on outstanding accounts.

Ensure prompt and courteous service to patients.

Investigate, resolve, and follow up on customer complaints.

Ensure timely issuance of bills, reminder statements, and collection of outstanding payments.

Post payments, deposits, refunds, and adjustments accurately into the MCC system.

Reconcile payments and follow up on overpaid/short-paid cases.

Debt Collection & Recovery

Monitor ageing reports and pursue outstanding debts.

Recommend accounts for external collection, litigation, or blacklist.

Maintain legal case files and installment agreements.

Financial Counselling & Negotiations

Provide financial counselling to self-paying and corporate patients.

Liaise with doctors and management on discount appeals and charity cases.

System & Documentation Management

Ensure timely tagging, updating, and tracking in MCC system (e.g., reminders, payment plans, legal status).

Maintain organized documentation for easy retrieval and audit readiness.

Reporting & Coordination

Report delinquent accounts and recovery updates to the Senior Executive monthly.

Assist with bad debt write-offs, refund processing, and legal notifications.

Ensure proper adjustment(s) is done timely.

Operational Support

Perform daily unbalance checks on the appropriate reporting.

Manage fax and photocopy machine maintenance and supplies.

Ensure cleanliness and filing system upkeep.

Handle other administrative tasks as assigned.

Key Requirements

Minimum SPM; Diploma in Business or Accounting preferred.

At least 3 years in the service industry, preferably with credit control management experience.

Minimum 1 year in a supervisory role.

Basic typing skills and computer literacy.

Strong problem-solving abilities.

Application Questions

Your application will include the following questions:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following accounting tasks are you familiar with?
• What's your expected monthly basic salary?
• How many years of credit control experience do you have?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Control Coordinator?