Controller (Bukit Jelutong)

Secom (M) Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A security services company in Shah Alam is seeking a Controller responsible for monitoring and managing CCTV systems. The role involves real-time surveillance, incident detection, and coordinating with security personnel. Ideal candidates should have a high school diploma and relevant experience in security or monitoring roles. Strong attention to detail and communication skills are essential. Availability to work in shifts is required. Competitive compensation and a supportive work environment await the successful candidate.

Qualifications

• High school diploma or equivalent; additional security or IT certifications are a plus.
• Prior experience in a security or monitoring role preferred.
• Ability to remain calm and focused under pressure.

Responsibilities

• Monitor multiple CCTV cameras and surveillance systems in real-time.
• Identify and respond to suspicious or unusual activities promptly.
• Coordinate with Response Officer / on-site security teams to investigate incidents.

Skills

Attention to detail

Situational awareness

Communication skills

Ability to work under pressure

Education

High school diploma or equivalent

Job description

The Controller is responsible for monitoring and managing closed-circuit television (CCTV) systems to ensure the safety and security of personnel, property, and premises. This role involves real-time surveillance, incident detection, accurate reporting, and liaising with security personnel and law enforcement as required.

Key Responsibilities:

• Monitor multiple CCTV cameras and surveillance systems in real-time.
• Identify and respond to suspicious or unusual activities promptly.
• Maintain constant awareness of all monitored locations and communicate security risks to appropriate personnel.
• Coordinate with Response Officer / on-site security teams to investigate incidents or potential threats.
• Record all significant incidents and maintain accurate logs and reports.
• Ensure all surveillance equipment is operational and report any technical faults or maintenance needs.
• Provide video footage to law enforcement or internal departments as needed, following data protection and privacy protocols.
• Adhere to all company policies and local legal regulations regarding CCTV use and data handling.
• Participate in periodic audits, system tests, and training sessions.

Required Qualifications and Skills:

• High school diploma or equivalent; additional security or IT certifications are a plus.
• Prior experience in a security or monitoring role preferred.
• Strong attention to detail and situational awareness.
• Ability to remain calm and focused under pressure.
• Good verbal and written communication skills.
• Basic computer proficiency and recordkeeping skills.
• Ability to work independently and in a team environment.

Working Conditions:

• May require working in shifts, including nights, weekends, and holidays.
• High level of focus and concentration required.