Control Tower Lead - Logistics & Customer Success

Career Horizons; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A logistics company in Kuala Lumpur is seeking a Control Tower Specialist/Supervisor to serve as the dedicated customer support contact for logistics and shipment inquiries. The role involves monitoring shipments, ensuring compliance, coordinating with various teams, and providing exceptional customer service. Ideal candidates have strong organizational skills, problem-solving abilities, and proficiency in Microsoft Office, with familiarity in CargoWise being a plus. Join a supportive environment that fosters professional growth and development.

Qualifications

• Excellent organizational, written, and verbal communication skills.
• Strong customer service orientation with solid problem-solving abilities.
• Proficient in Microsoft Office; familiarity with CargoWise is an advantage.
• Detail-oriented with strong multitasking ability and commitment to deadlines.

Responsibilities

• Monitor and track customer bookings and shipments.
• Act as the communication bridge between customers and internal teams.
• Provide proactive exception management and issue resolution.
• Coordinate effectively to ensure seamless shipment flow.

Skills

Organizational skills

Customer service orientation

Problem-solving abilities

Communication skills

Multitasking

Analytical skills

Team collaboration

Tools

Microsoft Office

CargoWise

Job description

A logistics company in Kuala Lumpur is seeking a Control Tower Specialist/Supervisor to serve as the dedicated customer support contact for logistics and shipment inquiries. The role involves monitoring shipments, ensuring compliance, coordinating with various teams, and providing exceptional customer service. Ideal candidates have strong organizational skills, problem-solving abilities, and proficiency in Microsoft Office, with familiarity in CargoWise being a plus. Join a supportive environment that fosters professional growth and development.