Content Specialist & Customer Success Manager

Hasbul Brothers; Sepang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading Training & Consulting Company in Cyberjaya is seeking a passionate Content Specialist (Customer Success Manager) to enhance client engagement. This role involves managing client relationships, overseeing social media ads, and evaluating business progress over a year. Ideal candidates should possess a degree in Marketing or Journalism, alongside experience in video editing and content management. The position offers allowances and medical benefits, catering to individuals committed to achieving business excellence.

Benefits

Allowances

Medical benefits

Qualifications

• Prior experience managing client inquiries professionally.
• Experience in social media ads management.
• Demonstrated excellence in writing and editing.

Responsibilities

• Manage and resolve clients' issues and inquiries.
• Evaluate client's business progress over one year.
• Maintain interpersonal relationships with clients.

Skills

Social media content creation

Video editing (Capcut)

SEO best practices

Writing and editing

Communication skills

Organizational skills

Education

Diploma/Bachelor’s degree in Marketing or Journalism

Tools

Capcut

Adobe Premiere Pro

Job description

Content Specialist (Customer Success Manager)

Why You Should Build Your Career At Hasbul Brothers:

Hasbul Brothers is a leading Training & Consulting Company based in Cyberjaya, Selangor. Since our inception in 2011, we have been dedicated to empowering entrepreneurs and businesses to achieve their full potential through innovative training and consulting solutions. This year, we are on a mission to guide over 5,000 entrepreneurs, and we are looking for passionate individuals to join us in making a difference. We're seeking talent with a strong passion for business, digital marketing and a commitment to achieving outstanding results together.

Note: Expensive opportunity to learn business strategy from a business mentor!

Hasbul Brothers is committed to providing opportunities with allowances and medical benefits.

Here Are The Responsibilities:

Responsibilities

• Prior experience in managing and resolving clients’ issues and inquiries in a professional manner.
• To consult and evaluate a client\'s business progress and achievements throughout the 1 year.
• To understand and have an interest in the business fundamentals specifically in the Content & Social Media Ads field.
• Prior experience in managing Facebook ads, Instagram ads, or other social media ad platforms.
• To manage, prepare, and keep a record of the client’s database and progress report.
• Maintain excellent interpersonal relationships with the clients throughout the program to increase customer efficiency.
• To respond to inquiries in a timely manner and maintain a good relationship with Hasbul Brothers clients.
• To liaise and work closely with the Customer Relations department to ensure customer service efficiency.
• Conducting research to learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing your findings.

Desired Skills & Experience

• Diploma/Bachelor’s degree in Marketing, Journalism, or a similar field.
• Experience in social media content and video editing (Capcut).
• Familiar with video software such as Capcut, Adobe Premiere Pro and etc.
• An understanding of SEO best practices.
• Experience uploading content to various content management systems.
• Demonstrated excellence in writing, proofreading, and editing.
• Excellent research, organizational, and time management skills.
• Great listening and communication skills.
• Must possess own car for transportation.
• Willing to travel to different locations outside the office.
• The capacity to work independently and collaboratively.

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