Content Moderator

Teleperformance; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global digital safety company is hiring a Content Moderator in Penang, Malaysia. This full-time onsite role involves ensuring safe online experiences by reviewing and managing user-generated content, following client guidelines. Ideal candidates must have a Bachelor’s degree or Diploma, fluency in Mandarin and English, and experience in a KPI-driven environment. Strong attention to detail and the ability to handle sensitive content are essential for this position.

Benefits

Health and wellness program

Diversity and equal opportunity policies

Qualifications

• Experience in high transactional roles.
• Ability to handle offensive or disturbing content.
• Availability for rotational shifts.

Responsibilities

• Review and classify content uploaded by users.
• Comply with key performance indicators.
• Participate in training programs.

Skills

English Language proficiency B2

Mandarin (reading, writing, speaking, aural comprehension)

Attention to detail

Experience in KPI driven environment

Education

Bachelor’s Degree or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

Job Title: Content Moderator – Mandarin Speaker
Location: TP Malaysia One Precinct, Bayan Lepas
Employment Type: Full-Time (Onsite)

Overview

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature. You will be trained on how to apply the client\'s policies, and then use these policies to uphold the established community guidelines.

Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency and Mandarin (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

Essential Requirements:

• Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Availability to work rotational shifts.
• Must be able to speak, read and write the required language to support

Preferred requirements

• Deep familiarity with social media, internet laws, policy regulations and market knowledge
• Content Moderation experience is preferred, but not essential.
• Bachelor's degree is preferred, however not essential.

Technical Skills:

• Minimum typing speed of 40 wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities

• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.

Chinese Version

职位名称： 内容审核员（普通话）

工作地点： 马来西亚 TP Malaysia One Precinct，Bayan Lepas

雇佣类型： 全职（在办公室工作）

职位概述

该职位旨在为全球线上数字社区中的个人及企业营造安全、可信的使用环境。

作为一名内容审核员，您将在维护全球数字社区安全方面发挥关键作用。您每天将在电脑前工作，负责审核和管理互联网内容，其中部分内容可能涉及敏感、不当、违规或具有视觉冲击性的材料。您将接受相关培训，学习并理解客户的政策，并依据这些政策执行与维护既定的社区准则。

任职资格

教育背景：

• 具备学士学位，或至少持有文凭（Diploma）或同等学历，专业不限。
• 英语能力达到 B2 水平，同时具备普通话（中文）的听、说、读、写能力。
  （参考标准：英语语言共同参考框架 CEFR）
  https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

基本要求：

• 具备在高交易量、以 KPI 为导向的工作环境中工作的经验。
• 曾从事内容审核、客户服务，或其他需要完成每日工作指标的相关岗位。
• 能够同时处理多项任务，并保持高度的细节关注能力。
• 在心理和情绪上能够承受冒犯性、令人不适或令人困扰的行为、语言及内容。
• 能够接受轮班制工作安排。
• 具备使用所需语言进行沟通、阅读及书写的能力，以支持相关业务需求。

优先条件：

• 熟悉社交媒体平台、互联网相关法律、政策法规及市场环境。
• 具备内容审核相关经验者优先，但非必需。
• 具备学士学位者优先，但非硬性要求。

技能要求

技术技能：

• 打字速度至少达到每分钟40字（WPM），准确率不低于90%。
• 熟练使用电脑，熟悉 Microsoft Windows 操作系统及 Microsoft Office 办公软件。

工作职责

• 根据客户制定的政策和标准，对用户上传的内容进行审核、分类及/或删除。
• 遵循特定项目所设定的关键绩效指标（KPI），并在每一次审核中保持高质量标准。
• 按照既定流程，及时进行内容升级或问题上报。
• 遵守公司保密政策，确保客户信息的正确处理，以保障信息安全。
• 参与公司提供的持续培训计划，以提升岗位相关能力。
• 遵守与本岗位相关及补充的所有指示和操作流程。
• 密切关注并及时处理通过公司各类沟通渠道传达的信息。

安全与合规提示

At TP we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness.

TP is an equal opportunity employer and value diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.

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